Benjamin Hogue Email and Phone Number
Energetic and results-oriented IT professional with a proven track record in troubleshooting, network maintenance, and customer service. Experienced in managing Mercedes Bibb County network, resolving wireless issues, and implementing Cisco hardware/software solutions. Accomplished in delivering top-notch customer service, training 200+ agents, and achieving outstanding QA scores in the healthcare sector. A quick learner and dedicated team player, committed to expanding skills through practical implementation. AAS in Network Administration with expertise in routing and switching. Open to new challenges in IT and networking.
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Junior Network EngineerAkkodis @ComputacenterBillingsley, Al, Us
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Junior Network EngineerComputacenter Jun 2023 - PresentHatfield, Hertfordshire, GbMaintained and managed Mercedes Bibb County network. Fulfilled port activations for customer by performing cross connects in network cabinets. Troubleshot and resolved wireless issues. Worked with IT Shop Floor team to resolve IP and hostname problems. Reset and configured Cisco switches. Took Sunbelt lift training course and obtained a lift certification to reach mounted network cabinets. Took required OSHA10 training to work in the Mercedes Plants.
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Customer Service Subject Matter ExpertEverise Dec 2022 - May 2023Plantation, Florida, UsAssisted members on Centene plans with account issues and concerns. Conducted refresher training courses for Champions in production as a Subject Matter Expert. Provided assistance to Champions with call related questions. Averaged a 101 percent Quality Assurance score for the months of January and February of 2023. Served as point of contact for a team of seven Subject Matter Experts. -
Healthcare Customer Service RepresentativeEverise Sep 2022 - May 2023Plantation, Florida, UsAssisted members with account inquiries and issues on various different Centene Medicare plans. Frequently scored above 90 percent on Quality Assurance evaluations. Solved 25+ queries on a daily basis.
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Android/Ios Mobile ExpertT-Mobile Aug 2021 - Jul 2022Bellevue, Wa, UsSold and utilized multiple forms of mobile technology in store. Found the best technological solution for customers based on their unique needs. Facilitated the most Sprint to T-Mobile conversation in the store, converting 30+ customers in December 2021. -
Pizza Delivery Driver And DishwasherPizza Hut Jul 2020 - Aug 2021Plano, Tx, UsWashed dishes and stocked coolers. Worked in a team setting to ensure prompt food preparation and delivery. Resolved customer abrasion by fixing orders and providing appropriate accommodations. Spoke with customers over to phone to verify delivery details. Regularly delivered orders within a 15 minute time frame. -
Google Mobile Search ReviewerLionsbridge May 2019 - May 2020Sydney, New South Wales, AuReviewed AI generated results from Google search engine and gave feedback. Ensured data being generated was correct and would be appealing to daily Google users. Finished tasked assigned without supervision.
Benjamin Hogue Education Details
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Northwest Vista CollegeNetwork Adminstration -
Northwest Vista CollegeCisco Certified Network Associate
Frequently Asked Questions about Benjamin Hogue
What company does Benjamin Hogue work for?
Benjamin Hogue works for Akkodis @computacenter
What is Benjamin Hogue's role at the current company?
Benjamin Hogue's current role is Junior Network Engineer.
What schools did Benjamin Hogue attend?
Benjamin Hogue attended Northwest Vista College, Northwest Vista College.
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