Ben Holzer Email & Phone Number

New York, New York, United States

𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗗𝗘𝗩𝗘𝗟𝗢𝗣𝗠𝗘𝗡𝗧 & 𝗥𝗘𝗔𝗟 𝗘𝗦𝗧𝗔𝗧𝗘 𝗜𝗡𝗩𝗘𝗦𝗧𝗠𝗘𝗡𝗧 𝗣𝗟𝗔𝗡𝗡𝗜𝗡𝗚Led business development for the $35M software-powered real estate brokerage that leverages advanced technology to service customers and agents in the greater New York City area. 𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦• 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝗲𝗱 with international clients to identify desirable real estate investments; guided investment purpose per market conditions to mitigate financial risks and create profit opportunities.• 𝗔𝗱𝘃𝗶𝘀𝗲𝗱 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 on financial principles, including mortgage lending, legal requirements, mortgage structures, property valuations, investment horizons, taxation, insurance, and equity. • 𝗚𝘂𝗶𝗱𝗲𝗱 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 on state and federal real property laws/regulations, including required disclosures, property conditions, home inspections, co-op and condo contracts, penalties, and board applications/approvals.

Greater New York City Area

𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦 & 𝗚𝗟𝗢𝗕𝗔𝗟 𝗣𝗥𝗢𝗗𝗨𝗖𝗧𝗜𝗢𝗡 𝗦𝗧𝗥𝗔𝗧𝗘𝗚𝗬 Quarterbacked business operations and production for the $39M family-affiliated companies dedicated to the design, production, licensing, and sales of licensed apparel for mass-market retailers worldwide.𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦 & 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦• 𝗢𝘃𝗲𝗿𝘀𝗮𝘄 𝗮 $𝟭𝟮𝟱𝗠 production portfolio, including operations, process improvement, product development, cost/pricing strategies, and workflow planning with global manufacturing partners. • 𝗤𝘂𝗮𝗿𝘁𝗲𝗿𝗯𝗮𝗰𝗸𝗲𝗱 product development planning with top-tier retailers, including Costco, Amazon, Target, Walmart, Kohl’s, Family Dollar, Ross Stores, TJ Maxx, NBC Universal, and Universal Studios.• 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝗲𝗱 with retailers on design, licensing, merchandising, production, operations, and logistics/shipping.• 𝗗𝗶𝗿𝗲𝗰𝘁𝗲𝗱 𝗵𝗶𝗴𝗵-𝗽𝗿𝗼𝗳𝗶𝗹𝗲 licensing brands/projects, including Marvel, Warner Bros., Hasbro, Dreamworks, Sesame Workshop, Peanuts Worldwide, Disney, Nickelodeon, Live Nation, Field Motor Sports, and Sarino.• 𝗗𝗿𝗼𝘃𝗲 𝗽𝗿𝗼𝗰𝗲𝘀𝘀-improvement initiatives; standardized retailer guidelines, documentation, and tracking, ultimately reducing production-related chargebacks by $1.5M.• 𝗟𝗲𝗱 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝗹 licensing, merchandising, design, and sales teams through product development and production workflow timelines to meet pre-determined margin goals.• 𝗚𝘂𝗶𝗱𝗲𝗱 𝗼𝗳𝗳𝘀𝗵𝗼𝗿𝗲 teams and global manufacturing partners in the U.S., Hong Kong, China, India, Bangladesh, Sri Lanka, Egypt, and Israel. Resolved challenges with solutions tailored to cultural nuances.

Houston, Texas Area

𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡 𝗦𝗬𝗦𝗧𝗘𝗠𝗦 & 𝗣𝗘𝗥𝗙𝗢𝗥𝗠𝗔𝗡𝗖𝗘 𝗢𝗣𝗧𝗜𝗠𝗜𝗭𝗔𝗧𝗜𝗢𝗡 Identified and implemented critical business solutions across business operations and system processes for the leading managed services provider of compatible network peripherals and connectivity products in the U.S.𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦• 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 retention by 68%; identified operational pain points to reverse customer loss by redesigning the service ticketing system to create customer response engagement in real time.• 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 support capacity without increased costs; partnered closely with technical support team across systems upgrade and customer service response strategies. • 𝗥𝗲𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝗱 𝘁𝗵𝗲 client service agreement to effectively manage customer expectations and streamline customer communications.• 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗲𝗱 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱 Operating Procedures (SOP) to track and maintain performance consistencies and expectations across the complete book of business.

Houston, Texas Area

𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗧𝗘𝗖𝗛𝗡𝗢𝗟𝗢𝗚𝗬 𝗜𝗡𝗧𝗘𝗚𝗥𝗔𝗧𝗜𝗢𝗡 & 𝗦𝗢𝗙𝗧𝗪𝗔𝗥𝗘 𝗗𝗘𝗩𝗘𝗟𝗢𝗣𝗠𝗘𝗡𝗧 𝗟𝗜𝗙𝗘𝗖𝗬𝗖𝗟𝗘Spearheaded the design and implementation of the new standard RFP process for the world’s leading retirement plan provider for public schools, high education, healthcare organizations, and government entities serving 1.9M plan participants and 83B in assets under management. 𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦• 𝗖𝗹𝗼𝘀𝗲𝗹𝘆 𝗲𝘃𝗮𝗹𝘂𝗮𝘁𝗲𝗱 the RFP process across all rungs of the business, including technology, development, business development, and qualifying metrics/variables to identify continuity, workflow, and project delivery gaps. • 𝗕𝘂𝗶𝗹𝘁 𝗮𝗻𝗱 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 a program to standardize and store queried information for on-demand proposal generation across all products, programs, and services, achieving a workflow time savings of 98%.• 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗲𝗱 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 to track financial and institutional data in real-time; variable data was retrieved 97% faster and improved accuracy rate by 99.9%.

Master Of Business Administration (Mba), Marketing/Marketing Management, General

Activities and Societies: Bauer MBA SocietyConcentrations: Marketing and Brand Management

Bachelor Of Arts (Ba), Political Science And Government

Major: Political Science Minor: Business

Division Of Continuing Education

Marketing Creativity, 2011 Business Strategy: Defining the Brand, 2010