Benjamin House Email & Phone Number

Greenville, South Carolina, United States

• Responsible for leading a special staff of 16 personnel accountable for reconciling more than 120 directives, orders and policies that directly impact training and readiness for a Hazardous Response Chemical, Biological, Radiological, and Nuclear (CBRN) battalion with focuses on homeland security & FEMA training and readiness• Executive Officer & second in command of a 600 Soldier battalion, consisting of four Hazardous Response companies and battalion headquarters• Responsible for all administrative, logistical, and operational functions of key leadership team, as well as synchronizing operations at the battalion and larger brigade level•Maintain Top Secret Clearance (TS/SCI).

Buford, Georgia, United States

• Led all aspects of thrift store operations, including retail management, processing line operations, logistics, warehouse management, inventory control, and staff supervision.• Drove successful growth in retail sales through strategic planning, customer service excellence, and effective merchandising.• Improved budget management by implementing cost-saving measures, optimizing resource allocation, and enhancing operational efficiency.• Developed and trained a high-performing team, fostering a positive work environment and promoting professional growth.• Ensured compliance with company policies and procedures, maintaining high standards of quality and customer satisfaction.• Coordinated logistics and warehouse activities, ensuring timely and efficient inventory processing and distribution.

Cumming, Georgia, United States

• Co-Owner: Partnered in the ownership and strategic decision-making of a successful health and med spa.• HR Management: Oversaw human resources functions, including hiring, employee relations, and compliance with labor laws and regulations.• Payroll Management: Managed payroll processes, ensuring accurate and timely payments, compliance with tax regulations, and maintenance of payroll records.• Strategic Planning: Collaborated in high-level strategic planning sessions, contributing to the development and implementation of business growth strategies.• Support Functions: Provided support in various administrative and operational tasks to ensure the smooth running of the business.

Chattanooga, Tn, United States

• Led daily operations for investment-firm owned thrift store• Supervised, developed, and coached 85 employees and four salaried supervisors in production, sales, logistics, and supply chain• Developed production training program which resulted in a 200% production increase by maximizing output• Reengineered production processes to increase efficiency in a primary department by 20%• Developed performance analysis system that was adopted at a corporate level• Authored employee training manuals that were adopted on a corporate level• Consistently met and exceeded sales goals in previously underperforming stores• Modeled excellent customer service by personally working the sales floor for monitoring and training purposes

Athens, Georgia Area

•Achieved personal annual average of 124.5% of the company assigned sales target.•Performed credit, financial and property analysis on conventional loan applications in order to provide customers with the best product, fitting their needs, while maintaining compliance standards.•Maintained loan approval authority and compliance regulation control for branch.•Performed timely reviews of credit conditions submitted a well as loan resubmissions. •Analyzed sales tactics and results and present enhanced approaches in training meetings. •Provided exemplary customer service to both internal staff and external customer by explaining credit decision and offering alternative options when needed.•Provided detailed credit counseling to each customer, so that they would better understand how to increase their credit standing which would allow the company to keep them as future customers.•Adequately and effectively explained in written and verbal form the decision reached in a manner that will maintain a positive relationship with all customers. •Maintain Life, Health and Limited Line Credit Licenses.

Pikeville, Ky

Life and Health Insurance: KY, GA.•Develop investment plans for clients preparing for retirement who prefer reliable lifetime income.•Retirement plans (IRA, Annuity, 401(k)/403(b)/TSP Rollover).•Personal life insurance (WL, GUL, IUL).•Long-term-care.•Operated in Sales Force and Excel frequently.

Tallahassee, Fl

• Utilized extensive interpersonal skills in promoting product/service sales and resolving client issues• Consistently met sales goals by listening to customer needs and matching them with products that best met their technological and financial needs• Repeat customers and word of mouth recommendations ensured that I always met sales and account modification goals• Ensured delivery of quality customer service vital to sustaining and growing accounts

Baccalaureate Of Arts, International Relations And Affairs

Baccalaureate Of Arts, History

German Language And Literature

Study abroad semester in a full immersion German language studies in Vienna, Austria.