Benjamin Hughes Email & Phone Number

East Dubuque, Il, Us

Manage multiple departments and personnel at Regional Distribution Center in direct support of 100+ customers throughout 26 branches encompassing six states.Train, develop and lead personnel in daily production requirements and focus directly on customers to ensure seamless customer experience is being met.Develop continuous process improvement across warehouse ensuring customer experience, quality assurance, safety, vendor and supplier relationships are being fostered.Direct liaison between Receiving, Sales, Inventory Control, Customer Experience, Suppliers and Vendors to ensure absolute customer satisfaction.Maintains accurate inventory of over 2000 products encompassing $2.6M.

Washington, Dc, Us

Led 4 senior managers, 8 managers, 14 supervisors and 117 personnel ensuring workplace safety, productivity and adherence to all standards and procedures. Oversees operations and directs maintenance production on 5 Northrop Grumman E-2D Advanced Hawkeye aircraft.Manages department that maintains aircraft, support equipment and 986 individual material line items valued at 1.1B.Prioritized maintenance requirements and workforce planning to complete the transfer of 4 aircraft more than 1 month ahead of schedule and the acceptance of 5 aircraft with zero issues.Developed and administered comprehensive training schedule that resulted in a 40 percent increase in departmental qualifications.Created maintenance program plan and tracker which resulted in the organization passing four high level inspections and receiving the highest score across the entire WING on the most recent to date.

Washington, Dc, Us

Led and developed 3 senior managers, 11 managers, 43 supervisors, 21 union contractors and 321 personnel performing repair of aircraft engines, avionics components and aircrew survival equipment across 44 departments.Directed personnel in the completion of 19,008 maintenance actions, instituted processes that resulted in a 30 percent decrease in repair turnaround time and a 25 percent reduction in backlogged components in direct support of 12 external customer organizations.Performed 300 staff periodic evaluations which resulted in 207 career promotions, 87 awards, 43 percent increase in qualifications and the organization receiving the Retention Excellence Award three years running.Provided direct government oversight of 21 contractors in the overall safety, quality and execution of processes and procedures while ensuring strict adherence to the 30M contract was maintained.

Washington, Dc, Us

Directed the production efforts of 7 managers, 16 supervisors and 210 personnel performing scheduled, unsheduled maintenance and the daily flight operations for 9 Lockheed Martin P-3 Orion aircraft. Efficiently led 200+ personnel and managed nine aircraft resulting in the completion of 10,240 maintenace actions, 9,862 flight hours safely executed all while operating in Bahrain, Qatar and Oman simultaneously.Developed maintenance database used to extract and analyze workload and supply report data which increased supply parts availability by 20 percent and decreased maintenance action form errors by 40 percent.Managed department that received awards for Battle Efficiency, Chief of Naval Operations Safety, Golden Wrench, Rentention Excellence and the Captain Arnold Jay Isbell Trophy for maintenance excellence.

Washington, Dc, Us

Led 13 Quality Assurance Supervisors and 87 Collateral Duty Inspectors providing oversight and quality assurance audits and safety inspections on 44 departments.Oversaw the completion of 217 quality assurance audits, safety inspections and investigations throughout 44 departments which resulted in a 40 percent decrease in safety related discrepancies while keeping within OSHA compliance standards.Developed biweekly assessments and Plan of Actions & Milestones (POA&M) which resulted in the passing of three major external safety inspections and a 25 percent increase in qualifications.Researched, developed and implemented comprehensive Maintenace Program training schedule ensuring full compliance on 41 inspected programs throughout the entire organization which resulted in a grade of "Outstanding " on two external inspections.

Washington, Dc, Us

Worked as Aviation Maintenance Controller, Full Systems Quality Assurance Representative and Collateral Duty Inspector on H-3 Sea King and P-3 Orion aircraft at various commands.

M.S. In Organizational Leadership

Bachelor’S Degree, Business Administration And Management, General

Production, Quality And Manufacturing Fundamentals Pqm101

Senior Enlisted Academy