- Manages sample inventory using Microsoft Excel and other platforms within the company- Fulfills & handles ad-hoc and specialized requests - Ensures quality control to company standards as new products arrive - Manages specific areas within the Samples team to provide efficiency and organization - Handles requests for high profile clients and products while providing the highest level of confidentiality - Generates sales orders as needed, working with the warehouse to complete orders - Collaborates with various departments to encourage overall company success- Works with various licensures to meet required expectations per company's legal guidelines - Coordinates shipping and receiving of products with factories overseas - Works closely with the Marketing team to ensure all necessary materials are provided for events - Works closely with the PR team to support requests for giveaways and charitable events- Works closely with the Product Development team to produce a successful product

- Providing customer service over the phone, in person, and via email - Builds rapport with clients and maintains a welcoming culture - Front desk management (checking in clients and managing appointments) - Working with insurance, processing, billing, and payments - Documentation management (mail management, date entry, and scanning)- Supported providers by scheduling client intakes weekly zoom meetings started metrics work- Delegate work tasks to other support specialists and drive workflow completion - Office inventory management - Audit completion for various tasks- Open and close Mount Lake Terrace location- Training new support specialists when hired - Providing feedback to other support specialists as needed

- Assisted in managing and stocking the sales floor- Maintained store cleanliness- Managed register transactions and upheld rewards program standards- Built relationships with customers and supported as needed

- Cross-trained in 3 sections of the restaurant (busser, front of house, and expediting)- Completed all tasks as requested - Provided customer service - Maintained and organized and clean store - Helped overall flow of restaurant- Upselling of products during check in

- Managed front-end, scheduling, and breaks- Handled money in register and safe- Provided customer service in multiple areas of the store- Assisted the pharmacy as needed- Maintained store with stocked shelves and cleanliness

- Drawer and safe cash handling- Organization of all departments- Stock and clean store- Pharmacy help as needed

- Created great customer service experiences- Focused on efficiency and quality of processes- Managed team (leading, deploying, and guiding team members) - Practiced open-mindedness with new learning styles - Responsible for cash-handling, store safety, and cleanliness- Kept cool and calm in a fast-paced, energetic work environment- Excellent communications skills