‣ Researches, designs, develops, and tests websites for local businesses‣ Produces logos, brand assets, advertisements, and merchandise‣ Provides IT support to diagnose and address computer issues‣ Identifies & markets co-beneficial opportunities for clients/leads‣ Estimates project budgets/timelines & manages customer relationships‣ Upholds & exceeds legal/accessibility compliance requirements

‣ Administrator and tech support for more than a dozen members‣ Migrated data backend to new provider for stability and security‣ Designs logos and brand assets, produces merchandise and ads

‣ Researches customer needs to provide excellent customer service‣ Observes workspace to assist coworkers without prompting‣ Teaches team members insights & processes to improve skills

‣ Produced event ads to promote attendance to client events‣ Defined solution needs with stakeholder interviews to share vision ‣ Ideated possibilities & revised promising solutions with key feedback

‣ Designed interaction system & visual framework for visitors website‣ Researched & validated via comparative analysis & usability testing‣ Documented requirements & designs for thorough developer handoff

‣ Updated website design to increase usability through consistency. ‣ Integrated translation technology to enable Spanish-language reading. ‣ Established best accessibility practices and improved image tagging

‣ Provided empathetic & responsive service to improve experiences‣ Designed clearer worksheets to improve usability of work logs‣ Anticipated & pre-empted service needs to reduce peak stresses