Benjamin Hood Email & Phone Number

Chesterfield, Missouri, United States

Memphis, Tennessee, United States

• Knowledge of guest service fundamentals and experience building a guest first culture across the store• Experience supporting daily/weekly stores’ workload to support business priorities and deliver sales goals• Experience leading closing routines while partnering with area and store leaders on procedure, process and team member concerns• Skills in workload efficiency across the store• Execute store strategies to deliver business results and store sales goals while prioritizing the guest experience• Be a partner to the store leadership team through communication and collaboration to influence current sales performance and workload deliverables, leverage daily check-in and check-outs and leadership meetings as connection points• Establish consistent routines and lead the team to ensure departments are zoned, in-stock, signed and labeled appropriately, including sales plans set timely and promotional signing set accurately• Use business planning tools to share priorities and business updates with store leadership• Take action to achieve performance goals• Expect and enable team members to stay up-to-date on relevant trends and products• Evaluate and recommend candidates for open positions and develop a guest-centric team• Close knowledge and skill gaps through training and experiences• Establish clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback• Oversee total store operations• As a key carrier, follow all safe and secure training and processes• Address store needs (emergency, regulatory visits, etc.)• Provide service and a shopping experience that meets the needs of the guest• Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way

Memphis, Tennessee, United States

· Knowledge of guest service fundamentals and experience building a guest first culture on my team. Knowledge of Food & Beverage business fundamentals: department sales trends, freshness and quality, inventory management, guest shopping patterns and pricing and promotions strategies. Skills in planning department(s) daily/weekly workload to support Food & Beverage priorities and deliver sales goals. Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent. Accurately handle all F&B freight related paperwork; make shipping arrangements when necessary. Receive all F&B deliveries in the receive application to ensure inventory accuracy.· Enable efficient delivery to our guests by leading pick, pack and ship fulfillment

Olive Branch, Mississippi, United States

Greater Memphis Area

Starbucks Coffee Company is the World’s largest coffee chain with a mission to inspire and nurture the human spirit. During my role, I was required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store.

Memphis, Tennessee, United States

Memphis, Tennessee, United States