Benjamin Joinvil Email & Phone Number

Canada

As a CIC Officer within the Cadet Organizations Administration and Training Service (COATS), I am responsible for mentoring, training, and leading youth between the ages of 12 and 18 in the Canadian Cadet Program. My role focuses on developing leadership, teamwork, discipline, and citizenship skills among cadets through structured training programs and various hands-on activities.Key Responsibilities:- Oversee cadet instruction in leadership, drill, physical fitness, and other essential skills.- Manage administrative duties, including resource coordination and event planning.- Provide mentorship and guidance to youth, helping them build confidence and develop key life skills.- Organize and lead cadet training exercises, summer camps, and community events.This position allows me to contribute to the development of young leaders and fosters a positive impact on their personal and professional growth.

Montreal, Quebec, Canada

As a non-uniformed member of staff within the Canadian Cadet Program, I had the privilege of serving as the Administration Officer while also overseeing the drill team. My role involved ensuring the smooth operation of administrative processes and supporting cadet training in precision drill, fostering discipline, teamwork, and pride among the cadets.Key Responsibilities:Administrative Duties: Managed cadet records, coordinated event logistics, and ensured compliance with organizational policies.Drill Team Leadership: Planned, instructed, and supervised drill training, emphasizing precision, discipline, and teamwork to prepare cadets for performances and competitions.Mentorship: Provided guidance and support to cadets, helping them build confidence, leadership, and personal growth through both administrative and drill-related activities.Event Organization: Coordinated resources and schedules for drill practices, competitions, and other unit events, ensuring their success.This position allowed me to combine administrative expertise with a passion for drill, contributing to the cadets' growth and the success of their activities while fostering a sense of pride and achievement within the unit.

Canada

As an Assistant Manager at Escaparium, I oversaw daily operations, managed staff, and ensured exceptional customer service at an escape game venue. I coordinated the team, handled administrative tasks, and optimized the overall customer experience. In addition to managing the game rooms, I was involved in staff training, performance reviews, and ensuring compliance with company policies and safety standards.Key Responsibilities:- Managed a team of employees, creating work schedules, delegating tasks, and ensuring efficient workflow during peak hours.- Conducted training for new team members on game procedures, customer service standards, and safety protocols.- Monitored staff performance, providing feedback and conducting regular evaluations to maintain high performance and morale.- Collaborated with upper management to implement new strategies for improving operational efficiency and customer satisfaction. This role honed my leadership, team management, and operational skills in a dynamic and fast-paced environment, contributing to both staff and business success.

Canada

As an IT Technician and Salesperson at Staples, I provided technical support both in-store and on-site, helping customers troubleshoot and resolve various hardware and software issues. My responsibilities included setting up new computers and laptops, offering personalized solutions, and ensuring client satisfaction through a hands-on approach.Key Responsibilities:- Diagnosed and resolved technical issues for customers, both in-store and at their homes.- Set up new computers and laptops, ensuring they were fully operational and tailored to clients' needs.- Assisted customers with selecting appropriate technology products and offered expert advice on product features.- Provided on-site technical support at customers' homes, addressing a range of hardware and software problems.- Stayed up to date with the latest technology products and trends to deliver informed solutions and recommendations.This position allowed me to develop my technical expertise, customer service skills, and problem-solving abilities in real-world settings.

Baccalauréat En Génie Logiciel

Technique En Informatique Intensif