Benjamin Jolles Email & Phone Number

Gaithersburg, Maryland, United States

Silver Spring, Maryland

Create and manage network accounts for users both internal and external.Stand up virtual machines for analytic work in our secure data center.Provide analytic support for both internal and external users connecting to VMs.Assist the engineers with higher level projects such as managing our BigFix patching schedule for servers and hosts in our data center.

Silver Spring

Provided first-level technical support to company of over 500 employeesPerformed secure data destruction on servers and CPUs containing sensitive informationBuilt and imaged CPUs for new-hires Backed up data of exiting employeesAided in documentation write-ups for our Wiki site Created, managed, and resolved support tickets

Configure, install, and maintain network infrastructure of over thirty-five campus buildings and two data centers.Interact with students, faculty, and staff to troubleshoot and resolve network-related issues via a campus-wide ticket-based support system.Develop internal and external documentation of network diagrams and security procedures.

Provided first-level technical support to UMBC communityCreated, managed, and resolved support ticketsHelped customers over the phone as well as walk-upsObtained numerous excellent customer service feedback surveysActed as assistant manager when full time staff members are awayTrained new hires

Prepared drinks for customers, completed transactions at the register, and helped clean the storeStocked the store, prepared stations in the morning, provided great customer serviceLearned great communication skills while also earning employee of the month twiceOur store was also awarded QASA (quality assurance safety assessment) medals for having the best.

Bachelor'S Degree, Information Systems

Activities and Societies: UMBC Car Enthusiasts Group

Education record