At LeftBrain Technology, we've transformed data challenges into growth opportunities across multiple industries. With a focus on relationship-building, our clients always remain at the center of our solutions.Under my leadership:We underwent agile project management transformations, integrating tools like Neural Networks, Deep Learning, and leveraging Microsoft Azure's cloud capabilities to address complex data challenges.Brokered significant contracts, driven by ROI analysis, encompassing cutting-edge data warehousing and advanced AI architecture implementations.Nurtured a team environment focused on cross-functional collaboration, talent acquisition, and visionary leadership, resulting in seamless product design and strategic workflows.With an emphasis on data-driven decision-making and catalytic leadership, alongside collaboration with SMEs on areas like emerging AI research and industry-specific applications, we're not just advancing — we're setting new industry standards.

Helping create the future by enabling AI in business processes to elevate the human experience.

Driving family caregiving support solutions with an AI-centric lens, I unify visionary leadership with actionable data insights to enhance user experience. Our content and tech approach, deeply ingrained with AI Ethics and Fairness, are a testament to our commitment to innovation and user-centricity.Stakeholder Engagement: Through agile methodologies, we've built transformative partnerships, converging community aspirations with breakthrough tech outcomes.ROI-Centric Fundraising: Leading a results-driven fundraising team, every dollar we raise is an optimized step forward, maximizing impact for family caregivers.Continuous Evolution: Our team thrives on progressive learning. With expertise spanning clinical delivery to AI strategy, we ensure our solutions are at the forefront of family caregiver innovation.In this dynamic tech landscape, my prime directive remains: deploying refined AI strategies to enhance the lives of the family caregivers we're privileged to serve.

In my role, I was engaged as an external consultant to tackle a complex challenge for a rapidly growing event-based business. Brought in due to my expertise in merging technology with strategic objectives, my focus was clear: to build scalable solutions in a highly dynamic environment.The company, which centered around a traveling educational platform, presented a significant technical and operational challenge, particularly in delivering a seamless experience for attendees across various venues. My contributions included leading the development of their digital and physical tech infrastructure. We grew the business into a $60M entity within a short span.The business model presented a unique challenge, requiring the rapid deployment of an advanced customer behavior data model. My role extended beyond traditional tech leadership to engineering a system that could dynamically interact with attendees, extracting maximum value from each engagement with minimal investment. We created an automated, iterative process that could adapt in real-time, fine-tuning every touchpoint with the customer, optimizing for conversion.Leveraging a combination of CRM systems, advanced data analytics, and automated engagement tools, we were able to control every aspect of the customer journey. From the moment an attendee walked into an event, we tracked their interactions, preferences, and responses, feeding this data back into our system to refine our tactics. This approach allowed us to push increasingly tailored and persuasive engagement activities, ensuring that our strategies were not just reactive but proactively designed to maximize profitability.However, as the technology and processes evolved, it became clear that the company’s emphasis on iterative automation was less about genuine customer success and more about sustaining a struggling business model. The exit reaffirmed my commitment to working with organizations that value long-term, ethical success.

As Chief Operating Officer at General Strategic Management Corporation, I got to work with an amazing team. Together, we used our know-how in tech and strategy to help smaller businesses grow and encourage new ideas in rural communities.Our team had some big wins. Over at VCC Medical Transport, we worked together to boost contract sales by a huge 230% in less than two years. We did it by creating a regional contract program and an easy-to-use online customer portal.At The Mountain Moving Center, we teamed up to cut down accounts receivable delay from 55 to 28 days. By bringing in electronic invoicing and training our AR team, we managed to drop unpaid invoices from 6% to just 0.5% of our total income.One of our toughest challenges was for Inova Labs, a medical device manufacturer. Our team stepped up to save an ERP system, hitting FDA compliance targets in just 42 days. We were lucky to have the help of a few key architects who knew just how to optimize the system, all thanks to a project we ran through Modern Gigs Inc.We also nailed some great social media marketing campaigns. By working together, we were able to reach out to new customers in rural areas and help our clients grow their businesses.All in all, I'm proud of what our team achieved. We showed that with the right mix of strategy, problem-solving, and tech, we could really make a difference to the businesses we worked with.

Computer and Information Systems Manager (internal role)- Designed, procured and implemented redundant a 5 site MPLS network upgrade over simple site to site vpn.- Architected, procured and implemented EMC VNX SAN infrastructure for VMWare/VSphere environment.- Sized, spec’d procured and implemented Cisco Unified Communications Manager for chat client, soft and hardware phone VOIP. Extensive customizations for Executive administrative assistances were required. Cross Portfolio Infrastructure Project Manager (portfolio wide role)- Architect of project plans for acquisition onboarding and migrations utilizing MS Project, Visio and MS Office.- Successfully executed enterprise wide infrastructure projects for 3 acquisitions (Sage Health, Mitratech). - Developed cloud migration strategies for mergers and acquisitions prioritizing business continuity and disaster recovery.

In my past role as a technical project manager and implementation specialist, I had the privilege of managing complex projects for a diverse range of clients. The success we achieved was a testament to our team's ability to adapt quickly to change and collaborate effectively to reach our goals.One of our key accomplishments was a massive infrastructure upgrade for the City of Tampa, FL, which involved over 7,000 employees. Working with a team of more than 20 desktop support technicians, we also maintained a steady line of communication with stakeholders to keep the project on track and successful.In another major project, our team was crucial in the buildout of an AT&T/Cingular call center in Joplin, MO. My role involved coordinating multiple aspects including structured cabling, PC build and imaging, desktop configuration, and VOIP setup. Our team's ability to handle complex tasks and keep everyone informed was instrumental in the success of the project.We also tackled an infrastructure refresh rollout across 16 global locations. Here, we managed to bring help desk ticket resolution times down from days to weeks to just hours on average. This was achieved by creating an escalation policy and a knowledge base available in six languages. Furthermore, we developed disaster recovery and business continuity plans for a rapid transaction ERP across all manufacturing locations. These efforts ensured that our organization was ready to face any possible challenges.

Working in the retail and patient food sector, I had the privilege of leading transformational change in some of the largest acute healthcare facilities in the country. My teams and I significantly improved operational efficiency and customer satisfaction.One major area of focus was the revamping of retail foodservice units. We tackled some challenging projects, always managing to exceed expectations. When Aventura Medical Center faced a crisis, our team quickly devised a recovery plan. Initially projected to take 60 days, our dedicated team managed to restore operations in just 3 weeks. We conducted a complete overhaul of the kitchen, food delivery, and staff training. The result was a record-time restoration of the hospital's foodservice unit to full functionality.On another occasion, at Pensacola Baptist Hospital, our team was tasked with a cafeteria and kitchen renovation. Although we were initially given a four-month timeline, we wrapped up the work in just 70 days without compromising on quality or safety standards - a true testament to our team's exceptional project management skills.Another accomplishment was at Erlanger Hospital in Chattanooga, TN, where our focus was to enhance revenue and customer satisfaction. We shifted our offerings towards more convenient 'grab and go' options and optimized the use of our space. This strategic shift allowed us to raise our annual revenue from $5.3MM to an impressive $8.8MM. By staying tuned into market trends and industry shifts, we were able to continually offer our customers top-tier products and services.

As part of a fantastic team working in sales, logistics, and warehouse operations, we've chalked up some impressive results for direct-to-consumer flooring sales companies.One of our big achievements was cutting regional remnant loss by a whopping 70% in just six months. How did we manage that? By creating a system to bring together low inventory SKUs that were spread out all over the place. This used our in-house LTL logistics, which we weren't using to their full potential. By spotting and ironing out inefficiencies, we were able to cut costs and boost profits.We also managed to rocket financed purchases up six-fold in a mere 90 days. This was done by introducing simple hand-held reminders that made the buying process even better for our customers, doubling our sales in the process. By always being on the lookout for ways to improve, we were able to drive significant growth in revenue.Finally, we put a lot of focus on our team. By developing plans for each person to improve and grow, we were able to cut down on staff leaving or taking too much time off. This helped us keep hold of our talented workforce, creating a stable and positive work environment where everyone could contribute to the company's success.