Benjamin Kappel Email & Phone Number

Atlanta, Georgia, United States

• Manage a team of 30 employees to conduct a guest immersion diving and swimming experience.• Ensure a 5-star customer service experience for ~50 guests/day, with a focus on safety, education andengagement.• Supervise program content and development, reporting, staff communications, and in-house IT management.• Maintain departmental budgets for program expenses, computer/AV hardware, and software contracts.• Developed a cascading track system to train staff on 11 program roles, including videography and editing, customer service, entry-level leadership, and emergency response.• Lay out guidelines, timeframes, and expectations for program coordinator projects.• Tracked and reported monthly program occupancy, including the coordination of VIP guests and special needs requests.

Atlanta, Ga

• Coordinates staff of 18 part-time divemasters and instructors to run the day-to-day operations of the guest dive experiences, including the Dive, Swim, and Rebreather programs• Trains newly hired staff on the variety of positions within the program.• Serves as liaison for Group Sales and IT departments.• Responsible for updating guest informational/staff training materials and maintaining departmental computer systems and software.

Atlanta, Georgia

• Works in a variety of roles including guest greeter, surface support, in-water safety/guide, videographer and video editor, prioritizing guest safety and customer satisfaction.• Additional responsibilities include gear maintenance, inventory upkeep, detailed record keeping, O2 and air filling.

Atlanta, Ga

• Member of team of divers that specializes in the upkeep and repair of aquarium exhibits, including more specialized projects such as rockwork repair, acrylic polishing and detailed cleanings.• Utilized various aspects of diving, including SCUBA and Surface Supplied diving.• Spear-headed social media campaign during high-visibility projects.• Created procedural memo and FAQ form for project volunteers and staff.• Perform gear inspections and basic maintenance.

Greater Atlanta Area

• Responsible for the cleaning and low-level maintenance of exhibits around the aquarium, utilizing SCUBA and Surface Supplied diving.• Assist in various technical assignments, including cylinder filling, dive gear maintenance, and providing surface support to divers.• Assist in the development of SOPs and various administrative tasks.

Cartersville, Ga

• Greet and provide museum and community information to all visitors and guests.• Process admission, membership information and payments through CounterPoint POS system.• Maintain museum information, including upcoming events, ticketing, café menu displays, and procedural facts

Milledgeville, Ga

Responsible for four buildings within the six building residential complex "The Village" and its six student staff. Duties include facilitating a safe, comfortable environment, promoting student and community development, coordinating administrative functions, assisting staff with crisis management, advising community councils, interpreting and enforcing all administrative policies and procedures, as well as acting acting as an administrative hearing officer for cases involving alleged student misconduct.

Statesboro, Ga

Manage a staff of 11 Community Leaders (Resident Advisors) and Desk Assistants, as well as oversee the day-to-day operations of the Residence Hall.

Bachelor'S Degree, Psychology

Activities and Societies: Heavily involved with Residence Life. Member of National Residence Hall Honorary (NRHH), Psi Chi (Psychology.

Political Science And Government

Global Engagement Semester