Lead and manage outpatient operations for the Departments of Primary Care, Endocrinology, & Psychiatry

• Lead and manage the department operations including budgeting and financial management, human resources, faculty affairs, research and education• Actively participate in developing business plans for the department• Develop financial, production and operational models in a manner consistent with NM goals and standards• Implement & administer the NM faculty compensation plan within the department• Partner with clinical practice leadership to ensure effective operations of the clinical practice that will support achievement of the NM goals• Support the provision of quality patient care, optimal patient flow, and customer service• Identify and implement methods to continually improve the quality and efficiency of the department's operations• Maintain relationships with the senior leadership of the organization to enable the most effective planning and implementation of operational, administrative, and financial policies and procedures

• Facilitate and lead Immediate Care planning, implementation, and strategic processes • Responsible for increasing operational efficiency at all five NMG Immediate Care Centers• Designated as Human Resources Manager for over 20 physicians & advanced practice providers• Responsible for management of credentialing, contracts, & on-boarding for all Immediate Care providers• Successfully involve NMG Senior Leadership, Medical Directors, Operations Directors, and other campus partners to build consensus on strategic initiatives• Gather and analyze business intelligence to introduce, develop, and facilitate new business and programmatic ideas and plans for Immediate Care• Lead activities including project proposal/ charter definition, budget development, resource allocation, management, information distribution and meeting facilitation• Provide clear, concise, and timely communications regarding project status and overall performance reporting among team members, NMG Executives, and vendor partners• Consistently apply standard Process Improvement and Project Management Methodologies throughout the project life-cycle of analysis/planning, design, execution, & closing

• Successfully build and strengthen relationships with non-NMH affiliated physicians and their office staff, community hospital administrators, and CME coordinators in assigned territory• Focus efforts on priority clinical programs and gain in-depth knowledge of the specialties to effectively promote these key service lines • Market, in conjunction with the specialty department and the CME coordinator, medical education programs and symposia for physicians to attend • Create and plan physician office seminars to build loyalty with referring physicians and their office staff • Coordinate and/or actively participate in various educational programs, lunch & learns, and dinner meetings with NMH medical leadership for promotion of priority clinical programs• Identify community physician practice trends and report market intelligence to leadership• Constantly update and maintain CRM database of customers in assigned territory in an accurate and timely manner (proficient with ACT & MarketWare)• Collaborate with the Department of Business Development and Strategic Planning for coordinated efforts on priority clinical program initiatives• Cultivate and foster successful relationship building strategies for referring physician practices through a multi-disciplinary approach• Establish self as a reliable source of information relating to referring physicians, their office and patient needs, and other key contacts that impact position and market share• Successful completion of Process Improvement Leader Training Course (DMAIC) 4/2012

• Manage the account relationship with Maxim's clients for Northern Illinois and Southern Wisconsin • Manage the day-to-day operations of the healthcare staffing office in Des Plaines, Illinois with a constant focus on continuous improvement• Oversee the recruitment, hiring, and development process for 3 to 5 internal employees • Responsible for managing a float pool consisting of more than 150 clinical, administrative, and allied health professionals • Develop business by prospecting territory and establishing new accounts • Use consultative sales approach to proactively sell complete range of Maxim's services to current and prospective clients • Demonstrate the ability to build successful business relationships with a variety of clients comprising of physicians, human resource professionals, and healthcare administrators and executives• Grow and develop territory by exceeding client expectations and providing exceptional customer service to increase revenue and market share• Responsible for mentoring and training recruiters to become Account Managers by providing leadership, support, and guidance• Collaborate with the Director of Clinical Services, RN, to ensure that external employee credentials are current and in compliance with both State and Federal regulations• Manage the fiduciary relationships within the office, including pricing, margins, overhead, expenses, etc.• Work closely with Marketing, Proposals, and Contracts departments at corporate office to develop business proposals, presentations, statements of work, bids, and contractual agreements• Responsible for timely and accurate billing of services as well as the collection of all outstanding client balances • Ensure office adheres to all organizational policies and procedures and maintains standards in accordance with those set by The Joint Commission

Supervision of Valet and Bellmen.

Supervision of Bellmen and Valet.