Benjamin Lofgren, Cspo Email & Phone Number

Duluth, Mn, Us

Madison, Wisconsin, United States

Responsible and accountable for all operations and activities for the Enterprise Command Center within CDW Managed Services.

Responsible for Critical Incident Management, Operational Governance, Problem Management, Monitoring and Alerting oversight and customer advocacy from an Operations Perspective. As the IT Service Manager, I provide a thread between our customers, Managed Services Operations, Governance, and our Customer Success teams to ensure that we are fulfilling our contractual obligations and maintaining the highest levels of customer satisfaction.

Handling Operational functions for the Enterprise Command Center for CDW's Managed Services division. First point of contact for internal escalations, operational issues, operational initiatives and the day-to-day functions of the ECC.

357 Price Place Madison, Wi 53705

Work closely with a team of experienced service professionals to manage service flow in a timely and efficient manner. Provide a top-notch dining experience throughout the entire restaurant, focused on sales through the bar.

222 W. Gorham St. Madison, Wi 53705

Supervise a team of servers, bartenders and cooks in a fast-paced restaurant setting. Handle all customer issues both in the restaurant and through the website and phone. Responsible for maintaining adequate inventory levels for bar products while keeping costs low and achieving a satisfactory profit margin.

770 Broadway Drive Madison, Wi

Receive and process medical insurance claims with missing provider information; updating and maintaining an extensive provider database for the use of the entire company; answer questions and respond to comments through a provider hotline.

Bachelor Of Science, Economics With A Mathematics Emphasis

General Sciences