Ben K. Email & Phone Number

Nashville, Tn, Us

-Serves as a professional in Critical Event Management (CEM) industry for a market-leading multi-tenant SaaS solution.-Assists Sales by understanding potential opportunities and drafting SOWs to achieve customers' goals and surpass expectations-Drives the successful and on-time delivery of high-profile Professional Services engagements-Consistently meets/exceeds billable target projections Q1 2022 - Q2 2024-Provides analysis of business processes and align the Everbridge Suite of products to provide solutions to process gaps within the Critical Event Management space.-Manages 50-60 client book of business cases of opportunities ranging 10k-1m.-Designs and presents customized product demonstrations to emphasize the features and benefits in delivering the whole solution value proposition

-Effectively configures and implements proprietary physician scheduling software by working collaboratively with clients-Tests software, provides education, and creates valuable documentation for an effortless transitional period and successful end-user deployment-Resolve end-user issues through root-cause analysis, system debugging, and escalation skills-Manipulates client specific excel data sheets to easily upload future and past physician call and vacation schedules-Collaborates with software engineering team by providing user feedback before, during, and after the development of new functionality and releases

Greater Chicago Area

-Effectively configures and implement proprietary physician scheduling software by working collaboratively with clients-Tests software, provides education, and creates valuable documentation for an effortless transitional period and successful end-user deployment-Resolves end-user issues through root-cause analyses, system debugging, and escalation skills-Manipulates client specific excel data sheets to easily upload future and past physician call and vacation schedules-Collaborates with software engineering team by providing user feedback before, during, and after the development of new functionality and releases

Greater Chicago Area

PerfectServe is a single, unified care team collaboration platform that connects clinicians in any care setting, across the care continuum, inside or outside of the hospital. Importantly, PerfectServe solutions help drive meaningful improvement in care delivery processes. -Works as lead consultant directly with hospital leadership including Medical Executive Committees, CMO, IT, IS, and Telecomm departments as to achieve project goals-Mentors and leads enterprise implementation consultant teams-Leads multiple product presentations, including marketing/communication strategies, super user training, end user training, telecommunication, and basic EMR data feed discussions-Meets with physicians and physician groups to understand their communication needs and complex workflows-Uses specific physician specialty and advanced product knowledge to determine most efficient and effective messaging solution while eliminating communication waste -Implements meaningful communication change for physician groups and guide them on how to utilize the PerfectServe platform and mobile applications-Encourages clinician communication alignment by training physicians and nurses hospital-wide on PerfectServe clinical tools-Successful solutions lead to improved patient care and direct, HIPAA compliant care team collaboration

Greater Chicago Area

-Extensive data compilation utilizing Microsoft Excel, Word, OneNote, and Visio-Trains nurses, unit administrators, physicians, and practice managers on how to best use PerfectServe-Supports the hospital, physicians and practices upon activation of service-Leads calling campaigns to register new physician clients

Knoxville, Tennessee Area

-Provides communications support, organization, and exemplary customer service for a company serving physician offices and hospitals in multiple specialties. -Performs analysis and troubleshooting for physician-clients to efficiently provide innovative solutions -Leverages proprietary communication software platform to optimize information delivery processes-Performs analysis of multiple data streams to organize inflow and efficiently deliver information

Knoxville, Tennessee

-Responsible for supporting and delighting PerfectServe clients.-Quickly and accurately transcribe clinical messages from patient and clinician callers.Skills:-Field calls from physicians, nurses, healthcare facilities, and patients-Accurate message transcription

Brisbane, Australia

Gains valuable international experience by visiting and conversing with the managers/directors at:-The Port of Brisbane -Buderim Ginger factory-Lion Nathan Brewery-Woolworth's DC While also completing courses in International Logistics and Marketing.

-Supports inventory operations by ensuring prompt and efficient order intake, tracking, and distribution for a large independent turbine-engine repair company. -Processes and tracks new inventory using Oracle Inventory Management software to ensure accuracy -Reduces possible inventory outages by meticulously organizing parts and reconciling inventory counts

Mba, Business Administration And Management, General

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management

Activities and Societies: Australia Study Abroad Program at the University of the Sunshine Coast, Alpha Gamma Rho

Bachelor'S Degree, Marketing, Collateral Of International Business