Benjamin Lai Email & Phone Number

San Francisco Bay Area

• Established Operating Model strategy to scale organization at top 5 media company• Technical program delivery and software development lifecycle process improvements• Managed portfolio of external strategic partnerships

San Francisco Bay Area

• Managed delivery and product teams for a Fortune 30 company to launch key cybersecurity features to international markets. • Performed data cleansing, analysis, and visualization for executive-level financial reporting.• Led offshore team for ETL initiative to migrate database to cloud

San Francisco Bay Area

• Developed proactive customer renewal strategies for various client personas to increase overall retention rate• Performed current state analysis of a digital PwC product, identified several gaps in the current sales lifecycle and recommended mitigation strategies and specific process improvements

Berkeley, United States

• Coordinated with stakeholders to host site visits exposing 30+ students to over 20 firms in various industries• Provided 50+ underserved high schoolers a first look into the college experience by planning college tours and panels• Increased alumni response rate by 12% through email campaign using Google Forms and new targeting methodology

Berkeley, Ca

• Consulted on a CSR project with Symantec focusing on ESG ratings• Consulted on a CSR project with SAP focusing on digital literacy• Handled budget and external affairs for the Berkeley branch of 180 Degrees consulting

Hong Kong

• Discovered most profitable insurance policies and their target demographics using SQL queries to identity database trends • Presented on highest performing insurance companies, understanding their role in the market and attractiveness to clients• Audited monthly income statements of over 4 million Hong Kong dollars each to ensure accuracy and fair compensation to various clients and consultants

Berkeley, Ca

• Created new templates for proper data entry and trained staff on campaigns, engagements, and program-specific reports to increase efficiency and reduce error rate during the data entry phase, leading to more accurate program reports• Collaborated weekly with department heads across the Haas ISBI sector to standardize and categorize the shared Salesforce database with thousands of contacts, becoming the Salesforce lead for two departments• Provided logistical guidance on housing and transportation to international students to ensure timely arrival and placement of students

Berkeley

• Developed curriculum, planned new events, and created committee budget for Fall 2017 semester•Led committee of 9 in development of professional & technical skills, including mock interviews, filming, and video editing•Planned multiple events of 65+ attendees to facilitate new member recruiting, member bonding, and professional development•Created promotional videos and short films for ABA branding; publicizing and advertising ABA within the Berkeley community

Berkeley, United States

▪ Aided in implementing a curriculum of introduction to basic business concepts, business computer skills, creation of business plan and website▪ Encouraged teamwork, communication, and solved disputes amongst teams▪ Taught lecture on basic principles of company structure▪ Trained international students in presentation skills▪ Worked with all different age groups from middle school to high school