Benjamin Lee Email & Phone Number

Singapore

Singapore

• Providing leadership in managing operations• Developing, supporting and motivating teams• Fulfill requisition needs of the clients• First point of contact for client and first escalation point for any daily operational issues• Ensuring onsite team is meeting internal and client KPI’s & SLA’s• Responsible for meeting customer satisfaction targets• Analyse recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met.• Developing and maintaining internal RSR Operations and Infrastructure networks.• Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.• Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved.• Provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment.

Singapore, Singapore

Singapore

• Lead and manage the on-site and remote teams, driving the team to ensure that productivity, account profitability and customer satisfaction are priorities at all times• Manage a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress• Drive down non-compliance for assigned BU(s), increasing account revenue and profitability• Responsible for all aspects of team’s development (Administrators, Resource Specialists, Principal Resource Specialists)Achievements: • Successfully managed aging requisitions • Rebuilding recruitment team for the region

Singapore

• Lead the development of, manage and implement Recruitment Program strategies, with current focus on Japan• Develop recruitment strategies • Talent pipeline • Develop new projects and initiatives and identify emerging opportunities• Identify and develop relationships with key strategic partners• Manage all recruitment, marketing, online and coordination activities• Responsible for hiring activities within the region Major Achievements: • Taking on new task to open Japan market for the company• Collaborated with a client to organized a successful recruitment drive in Japan for IT professionals within a short span of 3 weeks.• Within a week with shared resources, lead and managed the turnaround of close to 20 CVs for client’s cloud architect hiring.

Singapore

• Look after a team of up to 5 recruiters (various locations in SEA)• Indirect report of 6 recruiters (remote)• Manage daily on-site operations• Vendor management (other recruitment agencies) on behalf of Honeywell• Ensure the team provide high level of customer service to HRs and hiring managers and comply to company’s guidelines• Responsible for full life cycle of recruitment process • Recruit, train and guide recruiters seconded to Honeywell RPO• Involved in weekly reporting, meetings• Travel within Singapore and SEA when needed Major Achievements: • Managed to improve the client’s confidence level and improved on Clients Satisfaction (surveys) with the team• Building a new team in supporting the hiring needs within the region.

Singapore

• Look after a team of up to 5 recruiters (various locations in SEA)• Indirect report of 6 recruiters (remote)• Manage daily on-site operations• Vendor management (other recruitment agencies) on behalf of Honeywell• Ensure the team provide high level of customer service to HRs and hiring managers and comply to company’s guidelines• Responsible for full life cycle of recruitment process • Recruit, train and guide recruiters seconded to Honeywell RPO• Involved in weekly reporting, meetings• Travel within Singapore and SEA when needed Major Achievements: • Managed to improve the client’s confidence level and improved on Clients Satisfaction (surveys) with the team• Building a new team in supporting the hiring needs within the region.

Singapore

Develop long term relationships with strategic customersUnderstanding the needs of strategic customers Vendor management (other recruitment agencies) Conflict resolutions Project management of the roll-out of all new contracts and servicesResponsible for weekly/monthly meetings and reporting Handling MSP and RPO programs for strategic clients Major Achievements: • Successfully managed 5 major recruitment projects for clients (Global MNCs), coach and build recruitment teams during my tenure, managed to meet the yearly targets set by the company• Recruit and managed up to 10 Recruitment Consultants • One of the judges for Call Center Association of Singapore (CCAS) Awards 2013• One of the speakers for CCAS Symposium 2013• MSP (Managed Services Provider) certified by TAPFIN • Leading the main committee in organising charity walk

Singapore

Responsible for managing contractual arrangements as well as SLA and KPIs delivery. Building and maintaining effective relationships with clients. Ensure contractual compliance is delivered to our clients along with effective service delivery, while driving continual improvement of processes and procedures.

Singapore

Managed a team of consultants Managed and expand Perm recruitment business Responsible for P&L for the branch

Singapore

Managed a call center project (Outsource call center) Responsible for client management between our clients and their vendors Managing and maintain the headcounts throughout the project Responsible for any staff issues Working with on-site HR (under Manpower) to manage candidates and clients

Singapore

• People management up to 60 headcounts• Screening and recruitment of customer service officers (Singapore and Malaysia)• Customer resolutions, liasing with other departments Major Achievements: • Managed one of the high performing teams, coming in first if not top 3 (based on KPIs given)• Train and coach the next level of leaders, managed new consultative sales project for company. • Lead Pioneer project for company on “Sales thru Service” • Excellent Service Award – STAR award • Certificate of Competency – COPC

Bachelor Of Science (B.Sc.), Banking And Finance

Bachelor, Banking And Finance

University of London via Singapore Institute of Management Bachelor of Science - Banking & Finance