● Organized network infrastructure by creating new VLANs and SSIDs in Cisco Meraki, troubleshooted network connectivity issues● Migrated company’s phone system from Zoom to Teams, configured phone infrastructure in Teams● Team lead for CRM migration to Microsoft Dynamics, tested competing CRMS for optimization, automated tasks with power flows, troubleshooted and customized power apps to complement sales team tasks

● In-person and remote technical support company-wide using Azure Active Directory and various admin tools● Maintained GitLab environment with developer team, updated database ACLs based on network changes and remote activity, configured mobile devices for testing new app builds● Utilized EXO Powershell tools to obtain Microsoft Exchange metrics for escalation to Operations team● Constructed and maintained company SharePoint● Managed end user devices through custom Azure Endpoint Configuration policies