Truly excellent customer service from customer facing support groups is often talked about but rarely achieved. Unfortunately, the bar is set low.I'd like to change that by coaching a team and the individuals in it.Training individuals to be part of an engaging, confident, cohesive team is the basic objective. Delivering outstanding support and building a company's reputation to match is the goal.In order to achieve these standards, it's critical to measure and improve on key performance indicators that affect the customer's experience and satisfaction. I love connecting with other professionals. Reach out if you'd like to talk about the importance of simplifying process, training and employee development, net promoter scores or football.
Listed skills include Training, Project Management, Solution Selling, Customer Service, and 30 others.