Product And Support Specialist
Current• Technical Expertise: provide technical support and customer service for mobile devices, network issues, and telecommunications equipment.• Sales Execution: responsible for the sale of products and services for new prospects for mobile plans, devices, and related services.• Order Processing: including activating services, renewing contracts, and coordinating equipment deliveries.• Value Enhancement: customize mobile solutions and configurations to meet specific customer needs.• Product Knowledge: use and maintain knowledge base, stay informed on industry trends, competitive offerings, and advancements in mobile and telecommunications technologies.• Customer Support: address customer inquiries via phone and email.• Payment Processing: cash and check handling; processing bank deposits; and addressing billing inquiries• Relationship management: customer retention and account management