Benjamin Madison Email & Phone Number

Davenport, Fl, Us

Lake Buena Vista, Florida, United States

Tests and supports Labor Systems technology across multiple states including South Carolina, Florida, California, and Hawaii.Provides support to over 100,000 Cast Members utilizing Labor Systems.Collaborates closely with internal and external technology partners to ensure smooth operation and integration of Labor Systems.Generates detailed bug reports and tracks issues using tools like Jira.Demonstrates proficiency in various labor systems such as SAP, Workday, GEMS, Jira, CDS, My Time, and others utilized by Disney.Troubleshoots and resolves technical issues related to Labor Systems promptly and effectively.Provides training and guidance to users on labor system functionalities and best practices.Implements system enhancements and updates to improve efficiency and user experience.Participates in system testing, upgrades, and deployments to ensure quality and reliability.

Lake Buena Vista, Florida, United States

Scheduled over 425 Cast Members across three attractions at Disney’s Animal Kingdom & later over 475 Cast Members across three attractions at Disney’s Hollywood Studios.Partners closely with Area Leadership and Training to manage staffing and to maintain the highest quality experience for our Guests.Created a new bid tool for Schedulers, Leaders, and Shop Stewards to more efficiently capture a Cast Member’s preferences during a bid and piloted a new method of bid collection where the Scheduler is present in Cast Member Break-rooms to answer any questions they may have.Created and piloted an automated separation reminder form in Power Apps for Leaders to use to notify Labor, Training, and Operations teams of new separations.Coordinates the scheduling of OSHA Fueling Classes alongside the Regulatory Training Team for Kilimanjaro Safari Cast — the first hourly frontline Cast Members to take this course.

Bay Lake, Fl

As a Main Street Operations Cast Member, I worked closely with entertainment to ensure the safety of our guests as they experience the magic and fun of our parades and shows.Trained new Cast Members in all aspects of their roles at Magic Kingdom Park.Partnered closely with multiple departments to ensure the safety of our Guests as they experience the magic and fun of our parades and night time spectaculars.Worked with Walt Disney Imagineering to ensure the readiness of a new transportation option both mechanically and thematically.Ordered and organized supplies needed for the daily operation of Main Street USA Attractions.Used Microsoft Office to create Spreadsheets, PowerPoints, and Word Documents to support training and organization throughout the area.

Bay Lake, Fl

As a Disney College Program intern, I worked in multiple different areas and several different parks to create magic with our guests. For the first 9 months, I worked with the Festivals Food & Beverage team in Epcot. In this role, I was a frontline Cast Member; serving unique, amazing food and cashiering. Towards the end of my time with the Festivals team, I was trained to become a Stocker. This entailed keeping track of dry stock and alcohol stock needs in several kiosks around the World Showcase and making sure all locations were set up for success.For the last 3 months, I became a Park Greeter at Disney’s Animal Kingdom. In this role I greeted guests as they entered our parks for the first time, as well as quickly and efficiently help them enter through the touchpoints.

San Jose, California

As a Disney Store Cast Member, I engaged Guests in magical experiences throughout the store and immersed them in everything Disney. I helped to create a lasting impact on guests by helping them to experience Disney outside of the parks. We did this by performing events with characters and props, leading art classes, and doing other fun activities throughout the store on a daily basis.

San Jose, California

As a Resident Advisor I organized and planned events for a group of over 100 students in my Residential Hall while also creating a fun and safe learning community. I successfully pioneered a program for having our Faculty in Residence teach cooking classes for our residents, created informational bulletin boards about Presidential Elections, and promoted safe sex while providing tools and information for the residents.

San Jose, Ca

As a Team Manager for SJSU’s NCAA volleyball team, I was responsible for booking travel for our team as they played across the country in the Mountain West Conference. I booked hotels, planned rental cars/busses, planned food menus, placed orders, and organized itineraries for the team while they were out of town. In addition, I would help during practices and games by taking stats for the coaches and keeping supplies stocked for the athletes.

215 N. Crespi Ave, Exeter, Ca 93221

2551 Woodcreek Oaks Blvd, Roseville, Ca 95747

Bachelor'S Degree, Business Management And Leadership

Bachelor’S Degree, Management Information Systems, General

Activities and Societies: Womens' Volleyball (Manager), Womens' Beach Volleyball (Manager), Resident Advisor

Education record

Activities and Societies: Manager - Varsity Girls Soccer (2 years), Manager - Cross Country (1 year), Manager - Track and Field (2 years).

Education record

Activities and Societies: Multimedia Club - Treasurer