Member of Path Product team dedicated to growing revenue through redesigning the user experience and workflow of key sections of the product and expanding integrations with key business partners. Helping to grow the customer base by 85%.Exceled at listening to direct customer feedback to translate user pain points into workflows that delighted the users. Resulting in 50 % fewer customer support calls. Listened to customer and partner feedback and redesigned Prequalification, Pricing, Lock, and Automated Underwriting workflows Worked with the compliance team to ensure that existing new and existing workflows followed CPB and other regularity guidelines.

One of two in a lean business team, owns the finances and manages the development and evolution of all technology projects for the organization.Responded to negative feedback on donation confirmation letters from IAM’s projects and built a new solution that resulted in 80 % fewer user complaints.Reduced workload for the Executive Director by 50% by redesigning and building an integration between WordPress and Salesforce to fully automate the most time-consuming workflows.Used Google Analytics data on user experience with artsandmedia.net, decreasing the bounce rate by over 80 % and increasing recurring users by 20%.Created investment roadmap for Independent Arts and Media, insuring financial solvency through 2022. Managed expenses, P&L reports, and financial forecasts for Independent Arts and Media. Combined technology solutions with process improvements to implement new financial processes designed to maximize accuracy, transparency, and accountability.

Hired to manage the Pre-Sales pipeline and to help grow the North American customer base. Played multiple roles from individual contributor to team leader. Led a successful proof of concept project at DirecTV that resulted in ContentWise being selected as the personalization vender.Served as a Product Manager on a small Agile professional service team, ensuring that installation and configuration of the ContentWise product for DirecTV was aligned to their personalization requirements. Partnered with the Product, Marketing, UI/UX and Engineering teams to take in requirements and translated them into engineering stories for the professional services team. Redesigned ContentWise’s core technology demo applications to better showcase the personalization use cases, resulting in more client meetings and requests for proof of concept projects.

IAM is a nonprofit that supports non-commercial public-benefit arts and media projects. We work with filmmakers, dance companies, and other arts organizations to build community and engagement, and also by fiscal sponsorship so they can receive grants and donations as an affiliate with our 501(c)(3). One of two in a lean business team, managed the development and evolution of all IT infrastructure for the organization. Oversaw the operations manager, expenses, P&L reports, and financial forecasts.Implemented new technology solutions to solve for workflow inefficiencies, resulting in 50% less email communication.Designed and built new web platform to allow affiliates to continuously raise funds through the use of affiliate project pages that avoided the costs of traditional crowdfunding platform fees. Integrated Salesforce into Impendent Arts and Media infrastructure to track donations, contacts, work tasks, and donor confirmation emails. Improving how IAM’s projects manage their donor data and how they communications with their donors.

Promoted to the CTO office to manage the development of MobiTV’s next generation encoding and streaming technology. Led video streaming product management. Derived new encoding solutions per platform per carrier, created testing codes for optimizing for the best user experience, wrote product updates, and oversaw QA and all client and server-side testing. Designed the interface and feature flow for a “second-screen” advertising feature with user interaction and product buy pages for MobiTV’s 3 screen solution.Led development on R&D projects in California and Sweden producing MobiTV’s next-generation cross-platform video products. Wrote project plans and roadmaps, held daily meetings, bridged the gap between CTO office and project engineering teams and design teams, and delivered projects on time and under budget. Improved video quality for the NFL on Verizon with a solution that used existing technology and did not require updating the client or server, resulting in an increased engagement of 70% per game, which helped to secure a two-season contract extension.

I joined MobiTV when they were four years old, had won a technology Emmy, and had just closed a $100M B-round. I started with the handset team and promoted to lead four mobile platform applications and video and audio streams on handsets, and a focus on user experience. High points included deriving new video encodings for all supported platforms, and training on Agile to support project management with daily scrum meetings with California and Swedish dev teams. I also solved an audio bitrate problem on Blackberry and analyzed user data to determine that we could increase audio bitrates without increasing buffering events, which meant higher quality audio and a better listening experience for users.

I was employee #39 at Glu Mobile, starting as an analyst/tester and then promoted to head up testing and a team working on a range of platforms in the early days of mobile application development. I owned quality management for our mobile video games, wrote test plans, and managed the people and internal bug database. In those two years, I led five games to market, with teams of up to five testers, and also created all the game trailers for our web page.