Benjamin Best Email & Phone Number

Austin, TX, US

Austin, Texas Metropolitan Area

• Supported reliable and effective use of complex IT systems by end users
• Managed networks, servers, and other technology tools and performed routine software and hardware maintenance and patching
• Provided monitoring and analysis of critical systems inclusive of local and cloud backups, LOB databases, identity/access management, etc.
• Designed and implemented new systems and infrastructure based on compatibility, cost savings, and business workflow needs
• Documented IT asset usage for regulatory needs, including ensuring that all configuration changes are documented to follow organizational policies
• Managed daily infrastructure operations of Windows Server OS, AD, DHCP and DNS

• Worked directly with end-client executive staff through quarterly business reviews, inclusive of budgeting expenses, presenting technology design roadmaps, identifying, and remedying technology weak points, and.
• Met with prospective managed services clients to discuss current IT support situations, perform assessments of infrastructure, and prepare & present proposal documents
• Co-managed and maintained a remote helpdesk and onsite technical staff of over 50 employees. Handled client escalations when necessary, directing client troubleshooting processes through effective documentation and.
• Performed new client on-boardings in which all processes and information is thoroughly documented and business functions are mapped to IT procedures

• Managed the technology infrastructures for multiple clients in a variety of different industries, supporting and maintaining servers, desktops, firewalls, network equipment, software applications, backup systems, and.
• Maintained healthy working relationships with customers, managed customer expectations, and regularly communicated project status to contacts.
• Worked with executive staff to understand customer business processes and goals in order to recommend technology solutions to improve those processes or achieve those goals.
• Designed and implemented new network and server environments including coordinating with various internal and external resources.

Austin, Texas Area

• Lead the implementation and integration for multiple complex platforms & technologies of large size and complexity (hardware, operating systems, software, systems tools and IT processes).
• Consulted with other business units to configure platforms for systems incorporation.
• Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.).
• Work with central systems manager to identify best practices and optimize systems to create the most efficient and effective workflows and systems across Integritek platform.
• Design and document standards and procedures, inclusive of refining the Integritek technical playbook

• Established standards, procedures, and policies in regards to security and operational control.
• Oversaw and managed all phases of project implementation.
• Analyzed information to determine, recommend, and plan layouts for type of computers and peripheral equipment, or modifications to existing equipment and systems
• Tracked progress to ensure project milestones were completed on time, within projected budgets and achieved the desired results
• Performed data backups and disaster recovery operations and testing

Austin, TX

• Established standards, procedures, and policies in regards to security and operational control.
• Designed, configured, and tested computer hardware, networking software and operating system software.
• Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and configurations.
• Diagnosed hardware and software problems, and replaced defective components.
• Performed routine maintenance and maintained control records.
• Resolved, maintained, and proactively troubleshot desktops, server appliances, applications and related technology

• Coordinated with the Spurs, the Stars, Ryan Sanders Sports Service, and contractors for telecom and data needs
• Researched and selected systems for telephones, LAN/WAN, wireless, printers, fax machines, internet, desktop, PDA's and e-mail capabilities
• Analyzed information to determine, recommend, and plan layout for type of computers and peripheral equipment, or modifications to existing equipment and systems
• Facilitated the acquisition of all network hardware, software, servers, and computers
• Deployed and maintained all wide area and local area network solutions
• Resolved complex application solutions for AOC with aide from engineers and analysts