Benjamin Best Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

•Supported reliable and effective use of complex IT systems by end users•Managed networks, servers, and other technology tools and performed routine software and hardware maintenance and patching•Provided monitoring and analysis of critical systems inclusive of local and cloud backups, LOB databases, identity/access management, etc. •Designed and implemented new systems and infrastructure based on compatibility, cost savings, and business workflow needs•Documented IT asset usage for regulatory needs, including ensuring that all configuration changes are documented to follow organizational policies•Managed daily infrastructure operations of Windows Server OS, AD, DHCP and DNS

•Worked directly with end-client executive staff through quarterly business reviews, inclusive of budgeting expenses, presenting technology design roadmaps, identifying, and remedying technology weak points, and collaboratively leveraging technologies to meet business objectives over the upcoming months•Met with prospective managed services clients to discuss current IT support situations, perform assessments of infrastructure, and prepare & present proposal documents•Co-managed and maintained a remote helpdesk and onsite technical staff of over 50 employees. Handled client escalations when necessary, directing client troubleshooting processes through effective documentation and management of vendors•Performed new client on-boardings in which all processes and information is thoroughly documented and business functions are mapped to IT procedures

• Managed the technology infrastructures for multiple clients in a variety of different industries, supporting and maintaining servers, desktops, firewalls, network equipment, software applications, backup systems, and more.• Maintained healthy working relationships with customers, managed customer expectations, and regularly communicated project status to contacts.• Worked with executive staff to understand customer business processes and goals in order to recommend technology solutions to improve those processes or achieve those goals.• Designed and implemented new network and server environments including coordinating with various internal and external resources.

Austin, Texas Area

• Lead the implementation and integration for multiple complex platforms & technologies of large size and complexity (hardware, operating systems, software, systems tools and IT processes).• Consulted with other business units to configure platforms for systems incorporation.• Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.).• Work with central systems manager to identify best practices and optimize systems to create the most efficient and effective workflows and systems across Integritek platform.• Design and document standards and procedures, inclusive of refining the Integritek technical playbook

• Established standards, procedures, and policies in regards to security and operational control. • Oversaw and managed all phases of project implementation. • Analyzed information to determine, recommend, and plan layouts for type of computers and peripheral equipment, or modifications to existing equipment and systems• Tracked progress to ensure project milestones were completed on time, within projected budgets and achieved the desired results• Performed data backups and disaster recovery operations and testing

Austin, Tx

• Established standards, procedures, and policies in regards to security and operational control. • Designed, configured, and tested computer hardware, networking software and operating system software.• Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and configurations.• Diagnosed hardware and software problems, and replaced defective components.• Performed routine maintenance and maintained control records.• Resolved, maintained, and proactively troubleshot desktops, server appliances, applications and related technology

• Coordinated with the Spurs, the Stars, Ryan Sanders Sports Service, and contractors for telecom and data needs• Researched and selected systems for telephones, LAN/WAN, wireless, printers, fax machines, internet, desktop, PDA's and e-mail capabilities • Analyzed information to determine, recommend, and plan layout for type of computers and peripheral equipment, or modifications to existing equipment and systems• Facilitated the acquisition of all network hardware, software, servers, and computers • Deployed and maintained all wide area and local area network solutions• Resolved complex application solutions for AOC with aide from engineers and analysts• Facilitated remote access to existing network for traveling employees• Implemented data and telecom needs for all company new hires• Performed data backups and disaster recovery operations.