Benjamin Mclaughlin Email & Phone Number

Carmel, Indiana, United States

-Dynamic leader utilizing servant leadership methods to build teams into self sufficient units that excel and stand on their own.-Led Bentley Indianapolis to Bentley USA top honors for 2022 and 2023. Pinnacle Club Award-Dynamic listener that can quickly and accurately assess clients interest and determine appropriate steps to close sale.-Excellent written and verbal communication skills with the ability to effectively collaborate with employees to deliver clear messages.-Consistently praised by clients and ownership for thoroughness, follow up, attention to detail, and professionalism.-Highly prolific luxury and exotic automotive sales professional specializing in Bentley, Porsche, Lamborghini, Ferrari, McLaren-Hybrid role as a Finance Manager, lead to significant increases in gross profits both front end, back end, and product penetration.-Strong ability to build value in aftermarket products with clients leading to high capture rate and increased profits

Indianapolis, Indiana Area

• Manages originations staff and drives underwriting process to meet and exceed company goals and promotes customer satisfaction. • Facilitates the implementation of strategic initiatives within all phases of originations. • partners with multiple departments to ensure customer satisfaction and clientele advancement.• Reviews, analyzes and understands Backed Off contracts within the region to identify trends, risks, issues and reasons to ultimately help reduce the overall back off rate. • Ensures contracts are implemented correctly with each customer through branch operations. • Fulfills Regional Underwriter job duties in their absence – Reviews deals for override, Handles escalation calls, and manages center operations and staff.

• Facilitated the implementation of new initiatives and changes to the originations process. • Developed and improved processes creating more efficient and positive customer experiences. • Aided the roll out of centralized remote underwriting to all company stores.• Awarded 2016 Underwriter of the Year for company stores. • Praised for customer service focus resulting in high customer retention.

• Single point of contact for medium to large portfolio of contracts.• Excellent use of problem solving skills , customer service , and company knowledge to retain customers. • Top ratings for individual key performance indicators and drove team kpi’s.• Fulfilled Manager duties in their absence - Set daily goals, assign individual tasks, tracked daily progress

• Dynamic and trusted representative providing outstanding customer service. • Worked in direct contact with corporate and government accounts payable officers. • Reduced company delinquency by researching unpaid invoices and billing appropriate accounts payable officers.