Benjamin Ellsworth Email & Phone Number

Goleta, Ca, Us

San Francisco, California, Us

San Francisco, California, Us

Acted as the lead technical consultant for enterprise clients and contributed to strategic planning and team mentorship. Served as the primary technical advisor for over 50% of new revenue with enterprise clients like Costco, Apple, and REI. Mentored junior sales engineers to foster professional growth.Worked cross-functionally with marketing, product, and engineering teams.

San Francisco, California, Us

Santa Barbara, Ca, Us

Provide technical expertise to the sales team and assist in closing enterprise accounts. Reduce friction and increase FastSprings value during the sales cycle by giving expert advice on e-commerce and integration leading to double the close rate over opportunities without a sales engineer involved. Interface with the product team to help guide development in meaningful ways. Assist support and customer success on clients with more technical issues. Conduct product training and call reviews for the Sales team. Develop relationships with 3rd party products and facilitate their integration with FastSprings offerings. Build full stack POCs for prospects.

New York, Ny, Us

Design workflows within Compass’ cloud and mobile ecosystem to best help teams increase their sales and train agents to use them via email, slack, phone, video conferencing and in person. Interview agents and compile reports for the developers including bugs, data issues, feature requests, and interface suggestions. Build tools for internal staff use within google apps and slack. Onboard and train agents in the top %10 nationwide(>$50,000,000 annual transaction volume).

New York, Ny, Us

Lead IT implementation for new office launches in San Francisco, Newport Beach, Montecito, and Santa Barbara. Collaborate with staff to build internal tools within the google ecosystem with integrations into zendesk and slack. Develop, deploy, and maintain IT systems in Santa Barbara County and Newport Beach. Responsible for the upkeep of all local IT systems as well as assisting remote sites.

Provide cost-effective IT solutions to multiple small business clients And become their preeminent source of information regarding computer systems. Services offered included; installation, implementation and technical for computer hardware and software. As well as Personal consultations on IT related projects and purchases, group and one-on-one training for employees.

Boca Raton, Florida, Us

Hit 100% sales quota while still in my probation period. Manage one of the largest sales territories in California totaling around 3000 square miles. Gather information from small businesses to design and sell systems ranging from simple security to tracking employee productivity and managing remote sites.

Santa Barbara, Ca, Us

3 Month ContractInstall, maintain, and troubleshoot software including but not limited to Anti-Virus software, MS Office, and Adobe products. Set up, maintain, and end-user client computers and peripherals. Set up and configure network printers, scanners, and other peripherals. Document issue resolution via email and Help Desk software. Maintain inventory of all hardware and software resources and parts. Maintain excellent communication with all end users and other members of the IT department. Recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures. Work with outside vendors as needed.

Dublin, Coolock, Ie

10 Month ContractProvide support for international pharmaceutical company. Facilitate company wide implementation of Windows 7. Resolve support issues including desktop to server support. Prepare new machines for use by users and for use in laboratories connected to research equipment. Server and Network troubleshooting. Provide onsite and remote support to 400+ users. Provide training in Microsoft OS and applications. Organize the return of leased equipment. Keep thorough documentation on all procedures. Prepare meeting rooms for meetings and presentations with projectors, cameras, microphones and WebX.

Us

Planned and executed implementation of secure WiFi at corporate office in compliance with government requirements for banking security. Twice awarded company customer service award by the CIO and SVP of Human Resources for providing outstanding technical support to staff and clients. Managed IT interns. Conducted training and orientation for employees. Supported desktops, network, printers, Scanners, Shoretel VoIP phones, Windows servers and server applications. Prioritized, assigned and responded to service tickets received via phone, E-mail and in person.

Assisted in the installation of a district wide wireless network and underlying infrastructure including wireless access points, switches, domain controllers and associated wiring. Prepared district computers for upcoming school year. Prepared and deployed new workstations to all sites. Upgraded existing equipment from Vista and XP to Windows 7 and connected them to new domain.

Business Administration And Management, General

High School Diploma, High School Diploma