Ben Mount Email & Phone Number

New Orleans, La, Us

New Orleans, La, Us

Chanhassen, Mn, Us

Chicago, Illinois, Us

As Area Assistant Director of Finance, I am responsible for the oversight of the Thompson Buckhead and Thompson Savannah's general ledger, financial hotel operational guidance, system compliance, and support the Area Director of Finance in managing the hotel's entire financial operation. Additionally, I am responsible for efficiently running the Finance department in line with Hyatt Corporate standards while meeting guest and owner expectations. Furthermore, I assist the hotel in becoming a valued business partner by prioritizing sustainable procurement and diversified spending.

Chicago, Il, Us

As the Transition and Project Lead for the Hyatt Shared Service Center, I aided in transitioning the acquired Two Roads Hotel portfolio. I helped plan and organize the hotel transitions and led and trained the hotel Finance team on new processes and applications.Following the Two Roads acquisition, I helped redevelop our new hotel and acquisition transition plan, and manage new hotel openings for the Hyatt Shared Service Center making sure all critical paths remain on track. I also assisted on property with opening support to help resolve any unique challenges. I also assisted in a variety of projects sharing my expertise in Project Management, Training, Hyatt systems, and analytics.

Chicago, Il, Us

• Project Management onsite with hotel openings, property transitions, hotel handovers, revisits or other projects• Guide hotels during the planning, installation and training of the Opera PMS, Reserve or other Property Systems. • Develops training materials and conducts training of operational standards of Hyatt’s Property Systems.• Conducts system testing and troubleshooting as needed during installations• Liases with DELL, Micros Fidelio, Newmarket, internal departments and other vendors to support hotel projects• Onsite staff support during property openings, takeovers and new functionality releases• Participate in departmental project planning as needed

Chicago, Il, Us

- Supervise the Accounting Customer Service teams for over 70 Hyatt Hotels across North America, the Caribbean, and Latin America.- In charge of establishing Customer Service accounting services, processes, and standards for each country and hotel in Latin America with regards to: Customer Service, Chargebacks, Facturas, Folio Generation, Adjustment Processing, etc.- Manage the Hyatt Shared Service Center Customer Service growth into Latin America- Responsible for integrating new Hyatt Hotels in both North and South America to our Customer Service department.

Norman, Ok, Us

As a Customer Service Manager, I directly supervised a team of Customer Service Representatives by providing consistent feedback to improve both overall customer satisfaction and sales production. I primarily managed the Bilingual Customer Service Representatives and Treasury Specialists. Additionally, I assisted the Customer Service Director in regularly evaluating departmental policies and implementing new technology. I served on First Fidelity Bank's Wellness committee and annually assisted with our United Way campaign. Furthermore, I assisted in Lean process review and overseeing our loan management software (DecisionPro).

Norman, Ok, Us

- Assist the Customer Service Managers and Director in regularly evaluating departmental processes and procedures and implementing immediate adjustments with the goal of optimization- Monitor recorded phone calls of the Customer Service Representatives; Document and provide immediate feedback on areas of improvement and conduct- Assist the Customer Service Managers and Director in leading daily operations, including: maintaining all customer service levels and quality assurance standards; Responsible for covering all Customer Service departmental needs in the Director’s or Managers' absence- Document and maintain ‘how-to’ documents for departmental functions- Maintain a professional, positive, and upbeat work environment, while motivating staff to go above and beyond expectations in regards to customer service levels provided- Serve as a direct contact for international clients needing assistance in both English and Spanish-Participate in the creation of a culture of wellness at First Fidelity Bank by serving as the department's Wellness Champion

Bachelor Of Arts (B.A.), International And Area Studies (Latin American Studies)

Study Abroad, Spanish Language And Literature