Benjamin Mullin Email & Phone Number

Des Moines, Iowa, United States

Des Moines, Ia

Province 26

Αδ Chapter At Iowa State University

Αδ Chapter At Iowa State University

Managed chapter finances, planned and implemented budgets, created weekly financial reports

Des Moines, Iowa, United States

Application Platform Services

West Des Moines, Iowa, United States

Provided Tier I password support for Wells Fargo employees, both phone and chat support. Assisted users with first-time remote user setup, password resets, account unlocks, and lockout troubleshooting.Used ticketing system to document customer interactions and track ongoing problems.

Creston, Ia

• Reviewed computer science class material with students to support discovery of correct answers to problems.• Administered feedback to students using positive reinforcement techniques to encourage and build confidence.• Supported teacher instruction by discussing concepts and creating custom practice questions.

Creston, Ia

• Worked with IT Instructor to configure, deploy, and troubleshoot servers, workstations, and network equipment.• Independently researched and implemented IT solutions for the department, including digital signage, web and game servers.

Creston, Ia

• Provided one-on-one and small group instruction to students falling behind in Microsoft Office, networking, and programming skills.• Spearheaded group tutoring sessions to help students struggling in similar areas.

Creston, Ia

• Loaded packages up to 150 lbs into semi trailers in a fast-paced work environment• Sorted small packages to nationwide distribution centers according to destination• Responsible for washing delivery truck windows, as well as keeping cabins clean.

Creston, Ia

Worked alongside managers to ensure smooth operation.

Creston, Ia

Worked on a cash register and in a kitchen. Prepared pizzas and other foods to order. Stocked coolers and performed cleaning tasks.

Creston, Ia

• Worked closely with a small team to accomplish objectives.• Developed procedures for efficiently inventorying and deployment of new iPad carts and one-to-one Chromebooks for students• Designed web pages and instructional videos for district Intranet

Its Solution Center

• Configured hardware, devices and software to set up laptops and workstations for employees.• Used ticketing systems to manage and process support actions and requests.• Answered incoming calls and walk-ins from students and faculty for both school-owned and personal devices.• Provided support for critical issues related to networking, hardware and software failures by phone, email, and on-campus runs.• Removed malware, ransomware and other threats from laptops and desktop systems.

Bachelor Of Science, Cyber Security Engineering

Activities and Societies: Phi Mu Alpha Sinfonia, Iowa State Singers, Wind Ensemble, Shy of A Dozen, Iowa Statesmen

Associate Of Applied Science - Aas, Information Technology Systems Networking

Activities and Societies: Computer Club, Chamber Singers

Chinese, Spanish

Activities and Societies: The Concordia Band

High School

Activities and Societies: Future Business Leaders of America, Concert Choir, Varsity Singers, Symphonic Band, Winter Drumline, Jazz Band.