Benjamin Ng Email & Phone Number

Singapore

Singapore

• MDC/TAM/EM for Mandiant Managed Defense (MD) a.k.a FireEye as a Service (FaaS) / FireEye Managed Defense.
• Service delivery management of all-things-MD for customers in the Southeast Asia and Greater China region.
• Transition and onboard customer from IR to MD.
• Deliver annual MD Service Reviews.
• Lead customer facing MD Rapid Response engagements with collaboration with front and back end personnel.
• Manage stakeholders.

Singapore

• Be the point of contact for designated Platinum Support issues, to include but not limited to: incident management, escalation of issues, testing, problem resolution, IT security threat vulnerability and correlation.
• Provide product life-cycle management advisory which includes assessing and base-lining customer's environment, establish an operational management system to track how well customer's McAfee investment is performing.
• Provide security risk assessment/management, customer profile and RROI assessment/tracking to the customer
• Provide technical solutions to customers for specific individual or grouped products with a high focus on quality and expedient resolution. This includes but is not limited to speaking/working with the designated.
• Take responsibility for establishing and maintaining effective communication with the customer's designated contact as required to ensure the customer's complete satisfaction with McAfee products and support services
• Perform additional duties established by Management as they relate to the provision of technical support to McAfee's customers.

• Enable the training organisation with the capability to deliver Information Security related programmesProvide advisory and roadmap for developing a business and establishing presence as Information Security education.
• Restore position in the area Technical training services provision
• Enhance position in the area of Management training provision
• Build and establish position in the area of Information Security training provisionCoach, train and enable instructors on effective delivery of trainingEvaluate, design, propose, develop and deliver training.
• Certified Information Systems Security Professional, CISSP
• Licensed Penetration Tester, LPT, ECSA

• Deliver training for Information Security related programmes for the various branches of Excom Education
• Certified Information Systems Security Professional (CISSP)
• Certified Ethical Hacker (CEH)
• Computer Hacking Forensic Investigator (CHFI)
• Microsoft Certified Systems Engineer: Security (MCSE Security)
• Microsoft Certified Systems Administrator: Security (MCSA Security)

• Head the design, development and validation of programmes in relate to infocomm security
• Diploma in InfoComm Security - Raffles School of InfoComm
• Advanced Diploma in InfoComm Security - Raffles School of InfoComm
• BSc (Hons) InfoComm Security - validated by University of Wales, UKBuild and manage academic delivery teams and ensure the accurate delivery of contents for infocomm security related programmes
• BSc (Hons) InfoComm Security - Validated by University of Wales, UK
• Conduct lectures for modules of the InfoComm Security programmesBuild and manage academic delivery teams and ensure the accurate delivery of contents for other infocomm related programmes

• Training Programme Management
• Build and manage professional training delivery teams and ensure the accurate delivery ofcontents for information and communication related professional training/certificationsprogrammes
• Propose and manage budgets and costs of the department
• Provide subject matter expertise for infocomm security professional certification courses
• Develop contents of customized infocomm security related courses
• Conduct train-the-trainer sessions for trainers / instructors

• ERP Systems Solutions and Consultancy
• Conduct pre-sales presentations, demonstrations and consultancies
• Completed 3 ERP systems cycles of post-sales implementation in different industries (manufacturing and trading)E-Commerce Applications Design and Development
• Design, develop and maintain an e-commerce web application
• Develop database interfacing modules
• Develop the transactional modules

Bsc, Computing

Diploma, Information Technology

Activities and Societies: ITAS Studies Club