Benjamin Noel Batalla Email & Phone Number

Halifax, Nova Scotia, Canada

Truro, Nova Scotia, Canada

Assist recruitment, interviews and onboarding process for the Support Services Team.Administers the operating budget for support services, verifies and approves invoices for payment.Supervises and evaluates the support services team, which includes work assignments, training, disciplinary procedures, and performance evaluation.Schedules and coordinates work projects; inspects work in progress and upon completion for compliance.Manages and coordinates operational processes… Show more Assist recruitment, interviews and onboarding process for the Support Services Team.Administers the operating budget for support services, verifies and approves invoices for payment.Supervises and evaluates the support services team, which includes work assignments, training, disciplinary procedures, and performance evaluation.Schedules and coordinates work projects; inspects work in progress and upon completion for compliance.Manages and coordinates operational processes pertaining to housekeeping, laundry, product inventory and asset management.Oversee provision of quality laundry and housekeeping services.Supervises, training, information, and equipment needed for employees to do their jobs safely. Show less

Truro, Nova Scotia, Canada

Administers Workforce Systems throughout the employee life cycle including system initiation, resignations, terminations, and status changes.Coordinates all onboarding activities and facility orientation of new employees.Analyses and validates timecards in the processing of bi-weekly payroll.Acts as point of contact for all employee requests for information and additional support on scheduling, and payroll issues.

Truro, Nova Scotia, Canada

Performs basic accounting functions with client banking reconciliation and payments on client accounts.Supports document management related to Employees and clients admission and discharge.Supports staffs in assistance with payroll, scheduling and benefits information.

Riyadh, Saudi Arabia

Optimized Sales with Demand/Supply Data micromanagement covering Samsung KSA’s targets as a vendor and Distributor Partners KPIs. • Generate PSI analysis data for Demand / Critical Supply business discussion.• Update plan to secure sales and production visibility through stabilization logic that provides Return To Forecast (RTF).• Stock Management considering leadtime, inventory and sales of each Distributors to avoid stock out issue and stock aging.• Manage Distributors orders… Show more Optimized Sales with Demand/Supply Data micromanagement covering Samsung KSA’s targets as a vendor and Distributor Partners KPIs. • Generate PSI analysis data for Demand / Critical Supply business discussion.• Update plan to secure sales and production visibility through stabilization logic that provides Return To Forecast (RTF).• Stock Management considering leadtime, inventory and sales of each Distributors to avoid stock out issue and stock aging.• Manage Distributors orders considering sales, promotion plan and seasonality.• Manage Distributors/Partners KPIs and share analyzed data to all Key Account Managers in order not to miss KPI targets.• Time management for critical Demand/Sales updates that are deadline sensitive. Show less

Jeddah, Makkah, Saudi Arabia

Managed Product Quality Assurance with extensive testing procedures for Mobile and Tablets.• Execute test scripts developed by Samsung and ensure compliance of test cases with the carrier requirements.• Gather and report market/field product issues for R&D team case study and development.• Performed data collection in form of call statistics, trouble shooting, error logging and providing call support.• Performed new software and regression testing and also developed testing… Show more Managed Product Quality Assurance with extensive testing procedures for Mobile and Tablets.• Execute test scripts developed by Samsung and ensure compliance of test cases with the carrier requirements.• Gather and report market/field product issues for R&D team case study and development.• Performed data collection in form of call statistics, trouble shooting, error logging and providing call support.• Performed new software and regression testing and also developed testing procedures.• Evaluated new tools and recommend possible improvements in test processing. Show less

Jeddah, Makkah, Saudi Arabia

Implemented Technical Trainings across Samsung KSA service partners, ensuring quality after sales service is provided to Samsung customers. • Conducted trainings on newly launched products and technology.• KPI analysis to determine strategic training deployments for improving quality service and cost saving repair methods.• Managing Authorized Service Partners quality by random visits and service monitoring.• Monitoring of spareparts consumption to identify unreported market… Show more Implemented Technical Trainings across Samsung KSA service partners, ensuring quality after sales service is provided to Samsung customers. • Conducted trainings on newly launched products and technology.• KPI analysis to determine strategic training deployments for improving quality service and cost saving repair methods.• Managing Authorized Service Partners quality by random visits and service monitoring.• Monitoring of spareparts consumption to identify unreported market issues and cost saving service.• Preparing and distribution of Service Bulletins concerning Technical Services and best practice. Show less

Jeddah, Makkah, Saudi Arabia

Ensured Service operations cycle are met from spare parts forecasting, Turn Arround Time, repair quality, revenue and warranty claims. • Coordinating with Vendor Technical team for Technical issues improvement.• Managing service activities of various KSA regions.• Monitoring team members KPIs and disseminating results and early warnings.• Managing warranty repair claims and out of warranty revenue and report sharing to the management.

Jeddah, Makkah, Saudi Arabia

Established 3 branches of Service Centers catering multibrand authorization for repair services.• Maintaining good vendor and customers relationship.• Ensure quality service and repair is delivered within the promised time to customers.• Preparing in-warranty and out-of warranty revenue and service reports for the management.• Monitoring team members KPIs and maintain KPI standards.

Manila, Philippines

• Provides first-level technical support in servicing of mobile phones.• Repair Database update for daily repair details.• Troubleshooting and Repairing Nokia/Motorola Phones (Level 1 and 2)• Oversees standard procedures and policies in receiving, repair and releasing of serviced mobile devices.

Bachelor Of Science In Electronics Engineering (Bsece)

Telecommunications Technology, Telecommunications Technology/Technician