Benjamin Nugent Email & Phone Number

Saint Paul, Mn, Us

• Provides technical support to healthcare communication systems that reside in hospitalrooms, long-term care and assisted living facilities.• Troubleshoots healthcare communication systems may include nurse call systems,locating devices, door security systems, card access systems, wandering systems andother wireless communication systems.• Performs software installations, and upgrades• Services, troubleshoots, and maintains critical healthcare communication systems.• Prepares written documents describing technical features and capabilities of equipment,software and applications.• Integrates software solutions into Windows based infrastructure, XML integration andSQL.• Integrates systems with VOIP systems using SIP protocol (Asterisk, Bicom, Switchvox).

Armonk, New York, Ny, Us

Provides technical support for customers by troubleshooting complex hardware and software issues. Strictly adheres to timely support and resolution of technical problems and prioritizes as needed. Leaves detailed documentation of procedures, communication and resolution for support provided. Support of Apple and Lenovo products repairing and configuration of servers, desktop PC’s, laptops, and all-in-one PC’s.Maintains and establishes relationships with customers through a high level of professional knowledge as well as strong communication skills.

Minneapolis, Mn, Us

- Network administration- Windows and Linux server maintenance- Desktop hardware and software support for Stat-Ease employees- Setting up new workstations and servers- Software installation and deployment- Implementing and maintaining a Drupal installation for statease.com- Working with software developers to develop and maintain regression tests- Deploying an online license fulfillment system (Reprise LM)- Telephone and email support related to installation and activation of Design-Expert/Ease

Produced numerous web applications using Apex Reporting. Established PL/SQL programming standards. Work with customers to implement schema changes on production level databases.Processed Oracle user, application service, and data fix accounts.Assisted with major database migrations during possession turnover.

- Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.- Support all hardware and software issues.- Organize and prioritized the install of new and used equipment

Washington, Dc, Us

Designated as Divisional Yeoman for V-1, a sub division of the Air Department on board a nuclear powered Aircraft Carrier.Provided direct administrative services for a staff of 150 during a four-year period.Prepared and typed performance evaluations, correspondence, letters, memorandums, invoices, financial statements and other documents, using word processing, spreadsheet, database, and presentation software.Maintained five databases consisting of over 15,000 line items over four-year period. Designed and retrieved reports, enter, deleted and analyzed data.Cataloged, updated, maintained and filed correspondence, documents, manuals, regulations, notices, mail, faxes and instructions over a four-year period.Customer Service Skills:Provided customer service for 25 to 30 internal and external customers on a daily basis during a three-year period. Resulted in receiving a Letter of Commendation.Presentation and Training Skills:Presented and trained up to 30 staff at a time in both one-on-one and group settings on administrative procedures using PowerPoint during a three-year period.Supervisory Skills:Supervised, trained, coached, evaluated and disciplined up to five staff over a three-year period in all aspects of office administration. Resulted in receiving a Navy Achievement Medal.

Bachelor Of Science - Bs, Computer Information Systems

Web And Software Design, Computer Programming