Benjamin Peltier Email & Phone Number

Greater Minneapolis-St. Paul Area

Served as subject-matter expert of multiple new and legacy hardware and software Point-of-Sale products for internal and external stakeholders. Provided organizational product guidance, evaluation of software and processes, and content for training and support. Gathered and aligned product needs, translated, and distributed information cross-functionally. Managed, evaluated, and reported on product pilots and field tests. - Shaped strategy and development of POS platforms through analysis of requirements across multiple business functions, end-user needs, recurring issues, and user feedback, guiding vision of product, and meeting business and user needs. - Co-managed the company's first all-new customer-facing POS product in 15 years.- Navigated many internal and external complexities in the all-new product to achieve deployment in 1200 locations, alleviating critical product inventory constraints and maintaining revenue. - Defined user stories in Jira, determined story priority, participated in solutioning for features, fixes, and UX / UI flows.- Obtained comprehensive knowledge of products through inquisitive and analytical nature, and substantial testing.- Gathered and analyzed user feedback to understand market requirements, user needs, and usage data.

Roseville, Mn

Functioned as product expert for local team and broader company. Partnered as go-to resource among peers for consumer product information, system operations, and policy, seeking and absorbing rapidly changing information.- Leveraged extensive product knowledge plus problem solving and analysis proficiency to lead store in issue resolution.- Appointed to exclusive regional panel, proposing, and reviewing internal improvement opportunities, aligning employee and customer experiences to company strategy.- Selected to beta test a new company-wide Point-of-Sale system, identifying potential product enhancements and issues.

Hudson, Wi

Analyzed client data to prepare custom recommendations based on clients’ needs, communicating complex financial information to clients through educational sales presentations. Ensured compliance with strict company and government regulations.