Benjamin Pendleton Email & Phone Number

United States

Tucson, Arizona, United States

• Built and maintained secure network environments, reducing risks and enhancing data protection.
• Conducted regular security awareness training and implemented effective security measures.
• Investigated and responded to suspicious activities, leading to the identification and mitigation of potential threats.
• Successfully troubleshooted, repaired, and installed multiple software/hardware networks with zero discrepancies.

Tucson, Arizona Area

• Reporting to CIO and CP, Responsible for IT in capacity as Management of IT Support Team across multiple C3 Customer Contact Channel sites within the Tucson, Arizona region.
• Oversees and manages the site IT infrastructure
• Administration of Windows based applications of basic principles, theories, and concepts
• Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, resolving complex replication and.
• User desktop management with a working knowledge of system patch practices and imaging
• Supports and maintains Microsoft Networking such as DNS, WINS, DHCP and Cisco based routing and switching systems

Tucson, AZ

• Reporting directly to COO:
• Responsible for the design, development and implementation of organizational information systems, software applications, and IT support and infrastructure systems. Direct and mange IT plans, schedules, policies and.
• Serves as a leadership role. High-level tasks include identifying emerging information technologies to be analyzed, assimilated and integrated within the organization. Oversee the development of mission-critical.
• Leading technology planning. Drives the implementation of development best practices throughout the organization, while governing control and ensuring objectives are achieved. Risk management, resource allocation.

• Reported to COO:
• Integrate and coordinate the development of and implementation of IT programs across the organization, to achieve maximum organization-wide efficiencies and synergies.
• Serve as a general management and information technology “diplomat” by bringing functionally diverse organizational leaders to the table, identifying information technology needs and pain points.
• Provide guidance when it comes to analyzing and evaluating networks and security vulnerabilities, and managing security systems such as anti-virus, firewalls, patch management, intrusion detection and encryption on a.
• Lead, guide, and oversee the information technology budgeting process, and provide leadership in cost and productivity analysis.
• Maintain policies, procedures, and practices that ensure compliance with federal, state, and local regulatory requirements, including Sarbanes-Oxley (SOX).

• (Employment formerly Keane and bought by Convergys)
• Senior Technical Trainer, led instructional courses of various technical levels to include; Microsoft, Cisco, CompTia, SQL Database server, File servers, PC build and troubleshooting, server build and troubleshooting.
• Produced training videos, multimedia presentations, training manuals, and developed course materials.
• Measure and assess results of training using surveys and other verbal tools.
• Natural ability to lead a room with dynamic and engaging interactions/communications.
• Prior experience included; Senior technical support engineer. In a technical capacity, supported Microsoft Windows 95, 98, NT4 Workstation and Server, Windows 2000 and 2000 Server.

• Manage field operations of technical and operational staff for Telecommunications systems. To include war time support of telecom to various interconnecting sites.
• Troubleshooting of tactical telecom equipment, encryption devices, secure channel fiber optic communication sets, main communications switching systems and deployed communication pbx systems.