Ben Peterson Email & Phone Number

Minneapolis, Mn, Us

Richfield, Minnesota, United States

*Integrated Agile methods, mindsets and best practices into Supply Chain technology processes, streamlining the way teams were organized, executed their work, and coordinated deployments.*Enlightened product teams on how they can effectively perform in an Agile environment through formal training sessions, real-time feedback, and one-on-one conversations.*Coordinated product planning discussions by involving team leadership, team members, users and stakeholders in order to transparently align on priorities, expectations, and deliverables.*Lead collaborative workshops designed to empower product teams to break large objectives down into manageable slices which lead them to valuable customer outcomes.*Coached product teams to solve complex problems by establishing a highly-collaborative working model combined with brisk, insightful experimentation.*Aligned leaders and product team members on the importance of psychological safety and empowerment, so that teams have the courage to determine how they can continuously delight customers.

Richfield, Minnesota, United States

*Partnered with Product Managers and Engineering Leads to define the roadmap and translate the roadmap into user stories.*Led the planning process and help prioritize the work that needs to be completed against the capacity of the team.*Guided team's Scrum execution by demonstrating values and patterns of the Scrum framework.*Motivated the team by inviting opportunities to continuously experiment, learn quickly, and adapt.*Facilitated daily stand-ups, product backlog refinement sessions, sprint planning, sprint retrospectives.

Minnetonka, Mn

• Managed a team of 23 Software Engineers and QA Analysts; responsible for hiring, assisting with career development plans, conducting performance reviews, and facilitating 1:1's with team members• Coordinated an effort to improve inconsistent development processes across the technology organization by working with Development Managers and practice leaders to instill quality procedures into a standardized process • Established self-reliant, end-to-end development teams by identifying and distributing contributor strengths across scrum teams• Coached Development staff to take ownership of quality and implement a process to automate testing early in the software development lifecycle

Minnetonka, Minnesota

• Tracked quality processes and implemented process improvements with a staff of nine QA analysts spanning across four scrum teams• Coached Developers and Product Owners to be active participants in the quality process by incorporating them in test case reviews• Served as Scrum Master on the Modern Mobile Layout project for several months, coordinating scrum ceremonies between the local scrum team and a third party UX design firm• Implemented a new test case repository (qTest) into QA department processes

*Ensured that resourcing needs were met across several project teams including: two Web SQA project teams, the NCLEX Canada launch project, and various testing initiatives driven by Pearson VUE's IBT vendors *Implemented a repeatable plan to automate legacy regression tests and new Reference Architecture (RA) regression tests*Maintained and presented valuable testing feedback to Program Management during high-profile client launches (e.g. Apple, NCLEX Canada, and Oracle)*Strategized and collaborated with Configuration Management Team during: risk assessment, pre-production support troubleshooting, collection of RA service dependencies, and RA build/deployment process improvement

*Led the testing effort to migrate Pearson VUE's online registration system to the WebNG platform*Represented SQA on strategic teams including: VUE Change Control Board (CCB), defect prioritization (project and product levels), and project planning*Implemented a keyword driven automation process, shortening the amount of time it takes to automate regression tests and empowering manual testers to automate regression tests*Improved regression coverage by implementing a process to ensure identification and integration of regression tests into the Web Team's regression set

*Developed test plans, test scenarios and test cases for Web Team projects and enhancements *Analyzed business requirements for testability and completeness *Reviewed test cases created by peers for accuracy recommended coverage improvements *Participated in requirements and design review meetings *Provided test time estimates and assisted with scheduling

Pricing Implementation Testing Lead*Led the Pricing team's testing effort for the large-scale implementation of an automated decisioning engine; primary responsibilities included test case design and UI, functional, and regression testing*Provided QA expertise and leadership in planning and implementation efforts alongside business analysts, IT developers and system analysts*Managed Pricing Implementation regression suite (4000+ test cases) to test pricing rules and functionality for mortgage pricing engine*Proficiently multi-tasked and managed the responsibilities and deadlines associated with ongoing fast-paced project work as well as last-minute market driven change requests*Analyzed testing processes and standards to determine inefficiencies and opportunities for improvement; developed new processes that maximized testing productivity and allowed for fast reaction to tight testing time frames

Analyst serving between business operations and IT partners * Documented Business Requirement Specifications detailing changes and enhancements to the organization's primary records management system * Partnered with IT developers, QA staff and business subject matter experts to draft, review and finalize development artifacts * Developed and executed user acceptance testing scenarios * Researched and developed requirements and procedures to simplify the cross-domain user setup process for a new enterprise-wide application, thus eliminating a backlog of 800+ new user requests * Documented, prioritized and managed the service request pipeline * Partnered with IT to provide ongoing production support for the turn-key implementation of a new application supporting a high-profile paperless acquisition business initiative

Client Support Specialist * Supported a web-based client portal by providing education and live remote demos, as well as resolving functionality questions and concerns * Identified key issues that impacted client portal productivity and helped define, prioritize and implement solutions * Captured and escalated urgent client feedback regarding portal defects to the appropriate development teams * Partnered with development teams, business analysts and sales associates to identify the impacts of system enhancements on end users. * Served as a subject matter expert and performed user acceptance testing on all portal applications to assess development quality

Loan acquisition and delivery facilitation * Facilitated the review and purchase process for assets submitted under a variety of First and Second mortgage loan programs; consistently achieve top-rated production numbers * Served as On-the-Job training contact within a team of thirty associates, supporting the training needs involving new hires, and the administration of new products and processe * Represented the Purchase and Delivery team by serving as a subject matter expert on projects involving key business strategies including the design and implementation of system enhancements, as well as process re-engineering * Fostered and managed productive business relationships with external clients and internal stakeholders * Reconciled daily mortgage production reports against electronically filed county records

Account Reconciliation * Communicated with mutual fund company representatives to reconcile financial statements * Posted dividends and capital gains to Accutrust system * Balanced Accutrust System to match mutual fund statements

Education record

Education record