Manage Delinquent Accounts: Contact customers with overdue payments to negotiate repayment terms and recover outstanding balances.Negotiate and Resolve: Develop payment plans, handle customer inquiries, and resolve disputes while ensuring compliance with company policies and regulations.Document and Report: Accurately document customer interactions and account statuses, and prepare reports on recovery activities and performance metrics.

Provide Customer Support: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.Resolve Issues: Address and resolve customer complaints and issues, ensuring customer satisfaction and retention.Process Orders: Assist with order processing, including taking orders, handling returns, and managing exchanges.Maintain Records: Accurately document customer interactions, transactions, comments, and complaints in the company’s CRM system.Product Knowledge: Stay informed about company products and services to provide accurate information and recommendations.Follow-Up: Follow up with customers to ensure their issues have been resolved and to gather feedback on their service experience.Upsell and Cross-Sell: Identify opportunities to upsell or cross-sell products and services to meet customer needs and contribute to sales targets.Team Collaboration: Work with team members and other departments to address complex issues and improve overall customer service processes.Adhere to Policies: Follow company policies and procedures to ensure consistent and compliant customer service.