Benjamin Rodriguez Email & Phone Number

Irvine, Ca, Us

- Establish and oversee the monitoring of key performance indicators (KPIs), providing the leadership team with comprehensive dashboards and reports on business and product performance.- Conduct thorough, deep-dive analyses into business, product, and marketing performance to uncover trends and evaluate the impact of new product and feature launches.- Lead initiatives to empower teams and stakeholders, enhancing their proficiency with advanced analytics tools such as Amplitude and promoting the adoption of self-service analytics platforms to foster a data-driven culture.

Irvine, Ca, Us

- Partner with different teams to empower them with data at their fingertips to make data driven decisions through self-serve tools & ad hoc reporting. - Identify opportunities and gaps in the customer experience.- Assess the impact and performance of specific products and features.- Provide insights and strategic recommendations to help grow Huckleberry.

Irvine, Ca, Us

- Automated and improved financial reporting needed for Fiscal Year End- Created Cognos and Tableau reports relating to internal controls, accounting, contracts and grants, procurement, and accounts payable- Conducted and coordinated product testing with engineers on the development of brand new analysis and reporting tools- Utilized Microsoft SQL Server to build Tableau Data Sources

West Hollywood, California, Us

- Extracted data from AWS with SQL queries and built data pipelines for Tableau reporting- Interpreted and analyzed data within Excel to identify trends and deliver relevant data cross-departmentally to 50+ employees, including C-suite executives- Developed KPIs and dashboards in Salesforce to improve performance drivers for Sales and Customer Service departments- Presented analysis and recommendations to key stakeholders for internal process improvement, such as commission structure and compensation plans- Pioneered Excel training program for entire company, building content from scratch and leading training sessions for 500+ employees

West Hollywood, California, Us

- Coordinated with external clients to troubleshoot all third-party vendor discrepancies- Resolved customer platform and order issues, consistently achieving monthly customer satisfaction goals- Maintain efficient ticket creation and resolution within Zendesk

West Hollywood, California, Us

- Engaged potential clients with cold calling and email outreach in cloud-based CRM software such as Salesforce- Generated up-sell opportunities for qualified leads with eventual handoff to Sales team- Conducted consultation meetings with new clients on product usage and best practices- Main point of contact for clients regarding product and platform support

Malibu, Ca, Us

- Coordinated with other staff members to arrange and organize various events to help first year students integrate into campus life- Communicated with Resident Director about news and updates pertaining to the residence halls- Worked with a team to ensure residents abide by the school community standards in the residence halls

Columbus, Ga, Us

- Worked directly with business owners to implement employee-funded, voluntary benefits programs and strive to create strong, healthy relationships with all of my clients- Helped Aflac gain new clients and reach new business owners- Worked directly under Aflac agents to assist them and learn different aspects of the business

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Education record