• Managed successful PoC project to implement item data mastery at Blue Origin• Maintained alignment with more than half a dozen overlapping concurrent projects• Instituted effective rhythm of business for the entire DGO including technical, data quality, and data steward teams• Implemented best practices for work tracking, file storage, documentation, and information transparency

• Established consistent processes for work tracking, data management, and communication• Indoctrinated team and vendors on operational improvements to improve efficiency and consistency• Drove production lifecycle of all Cloud Games products - four product releases to date• Developed operations roadmap for continued process improvement in the long term• Standardized and documented data management and work tracking processes and tooling

• Developed Unified Gating & Vetting Program, including processes and tooling, for Azure Cognitive Services• Provided white glove support to Azure Cognitive Service product owners and customers• Established reporting cadence and content to meet product owner and stakeholder requirements• Partnered with product owners to implement Responsible AI board review process• Introduced operational rigor, ticket tracking, and reporting practices for vetting support team

• Developed, directed, and oversaw the day-to-day operations of the MSP Program at Attunix• Deployed and maintained complex yet effective ITSM toolset o Achieved 99.999% CSAT score o Improved customer support efficiency by roughly 18% over six-month period o Maintained 99.999% support SLA o Scaled out support tooling while driving down overall cost (roughly $150/agent/mo)• Provided in-depth reporting on individual performance, project progress, and overall team performance metrics.• Planned/documented offering expansion efforts beyond Infra to include: Database, Security, and Resell offerings• Managed relationship with application development team and developed workflow integrations• Partnered with Modern Datacenter, Advanced Analytics, and App Modernization teams to improve breadth of offering and ensure smooth onboardings for existing customers

• Cleanse supplier data and create and maintain consolidated supplier record for import to PeopleSoft 9.2• Work with the Procurement BPM to identify potential duplicate suppliers and necessary changes• Ensure supplier address data is consistent with City standards and meets business needs• Develop and document requirements for supplier data entry process in PeopleSoft 9.2Coordinate communication between data scrubbing team and impacted groups/departments regarding clean-up efforts and status

Executive Producer and Marketing PM • Produce fortnightly customer facing Skype for Business Meeting Broadcast and monthly internal facing Roadmap broadcast • Developed detailed SOP doc, OneNote, and checklist for producing Skype Meeting Broadcasts • Generate reports on viewer metrics, demographics, and Q&A, focusing on increasing overall viewership • Develop content pipeline and broadcast calendar for Skype for Business marketing team• Manage Monthly Business Review and Roadmap documentation process

Microsoft Support - Front Door Chat Lead • Gathered and analyzed extensive data on support coverage across all consumer products and support modalities to determine effective strategy for chat support expansion • Met regularly with regional stakeholders to establish strategic policy and best practices based on customer and agent feedback, chat session metrics, and region specific guidelines • Drove implementation of strategy with Planning, Business Operations, Readiness, and Engineering resources • Managed projects from planning to review board approval through execution to completion

Product and Program Manager• Organized roles to level out workload and improve productivity• Consulted with developers to inform UI design, feature requests, and bug fixes• Managed full product life cycle launch and multiple product updates from beta to release• Developed and implemented efficient project and bug tracking process utilizing tools with simple yet thorough submission process and comprehensive content filtering for better information visibility

Community Manager, Microsoft Dynamics Social Media Marketing• Published and maintained marketing content on all major social media properties; ensuring audience appropriate, search engine optimized, and functions properly • Assessed metrics impact through social data analytics tools (Sprinklr and Sprout) • Generated weekly newsletter for distribution to stakeholders highlighting content for promotion, metrics growth, product launch announcements, team news, and social media best practices • Administrated team SharePoint site and managed central social media publication calendar via SharePoint • Unified multiple social media properties to focus marketing message and reduce noise to the audience • Created and implemented new Search Engine Optimization (SEO) policy, standards and strategy for Microsoft Dynamics Social Media Marketing efforts companywide, based on analysis of user engagement • Influenced stakeholders, content submission process, and content exposure via extensive metadata analysis, impacting SEO standards and standardization, and weekly newsletters; resulting in 400% per month video views increase, 300% subscriber growth, and overall new subscribers increased 500%; the channel continues to reap the benefits

Media Platform Management• Handled centralized communications (alias management, outage notifications, proactive status updates) with internal and external stakeholders • Served centralized global tier 1 and tier 2 support for all VXP features and components, partnering directly with dev and product management teams to identify feature enhancements and triage global bugs and outages • Managed 20+ video channels on the Showcase portal, including several with deep localization for subsidiary use• Facilitated global cross-group technical collaboration and video distribution process management • Conducted multiple site and platform updates, including full platform migration and UI overhaul

SharePoint Dev Project Manager, Community Manager, and Content Curator • Consulted on development of MS internal media sharing platform built on SharePoint • Coordinated efforts between Creative, Technical, and Business Development teams • Facilitated multiple site and platform updates, including full SharePoint platform migration • Managed small team of vendor resources on special projects • Innovated and improved processes and workflows to increase productivity by over 1600% in one year • Provided platform, podcast, and channel support to users and executive channel owners • Developed product/platform tutorial curriculum (videos and help center)