Benjamin Sherman Email & Phone Number

Cary, Il, Us

Elgin, Illinois, United States

• Assisted employees with any technology struggles • Conducted comprehensive audits of the active users list, computer list, and extension lists to determine the usage status of each resource • Responded to emails and answered any phone calls I received • Initiated discussions on innovative solutions for establishing a second internet line, demonstrating a proactive approach to upcoming problems• Installed/configured camera software on machines • Made dedicated trips to satellite locations to ensure that all technology issues were promptly addressed

Crystal Lake, Illinois, United States

• Deploy, configure, maintain, monitor and support all active equipment, networks, servers, workstations, iOS devices and software systems to ensure customer environments are stable and secure for over 1000+ end users. This was done with the utilization of RMM tools like SentinelOne, N-able, Addigy and Apple Business Manager.• Effectively communicate directly with clients and internal team members to ensure the best service with expert handling. • Respond to inbound helpdesk requests and resolve questions submitted by end users via email, phone, or chat. • Set up user accounts, permissions and passwords, while also actively managing for 75+ organizations.• Research and make recommendations on server, security, and network system administration• Assist with managing multiple venders at once and juggling multiple different requests at once.

Kane County, Illinois, United States

• Discussed with customers about the internet installation process and the duration • Listened empathically with customers regarding their internet concerns • Effectively explained troubleshooting process and repair the issue(s)• Collaborated with other employees to fix technical issues• Worked with Single-Mode Fiber and Copper• Completed aerial and underground repairs and installs• Averaged 25 jobs per work week

Hoffman Estates, Illinois, United States

• Contractor/Business Partner for Comcast, completed Commerical work• Resolved customers’ concerns efficiently and effectively• Worked with coaxial cable• Completed aerial and underground repairs and installs• Ran cable from terminal to business location and installed interior wiring for business that never had cable before • Averaged 45 jobs total per workweek

Hoffman, Illinois, United States

• Contractor/Business Partner for Comcast, completed residential work• Resolved customers’ concerns efficiently and effectively• Worked with coaxial cable• Completed aerial and underground repairs and installs• Ran cable from terminal to customer’s house and installed interior wiring for homes that never had cable before • Averaged 45 jobs per work week

Palatine, Illinois, United States

Employed while finishing school. • Supervised 5-7 employees per shift• Traveled to other locations to assist with tasks as needed• Dispatched out delivery drivers• Made pizzas • Delt with any arguments or disagreements with customers• Assisted around the store with whatever was struggling

Cary, Illinois, United States

True Value Cary, ILAssembler 05/2021-06/2021• Worked on an assembly line, loaded items onto the belt where they belong• Ensured the product looked clean and neatly organized before it left my area• Boxed the products as they came down the end of the line• Loaded the boxes onto a pallet and used a pallet jack to move the finished pallet to the wrapping and loading zone

Lake In The Hills, Illinois, United States

Advanced Flexible Composites Lake in the Hills, ILFabricator 03/2021-05/2021• I assembled fiberglass “layups” and stabled them together• Piled up the products and placed in a box for the pressers to press them• After they were pressed I cleaned them with soap and verified there was no defects• Loaded them into boxes for them to be shipped out• Worked in various other parts of the facility making other products

Palatine, Illinois, United States

• Organized the store so employees and customers can access items with ease • Communicated with customers by taking orders and cashing them out• Delivered food items to customers homes

Crystal Lake, Illinois

• Loaded dishes into the industrial line dishwasher• Cleaned 2000+ dishes during banquets• Assisted the banquet employees with cleaning• Assisted the chefs with preparing banquet food• Assisted the Bartender with items they needed

It Support Specialist Certificate & Help Desk Specialist Certificate, It Help Desk

IT Support Specialist Certificate & Help Desk Specialist Certificate

Associate'S Degree, Eest, College

General Education, General Studies, Senior