Benjamin Webb Email & Phone Number

Bristol, England, United Kingdom

Worcester, England, United Kingdom

Responsible for business IT services. Oversee a team of 38 professionals in IT systems and infrastructure, IT engineering and IT group team leadership. I Manage and develop the business IT division and can successfully optimise business IT processes, bringing and maintaining efficiencies.Relationship management with manufactures and other third-party suppliers. Have first-hand experience in successful navigating third party licence auditsAssessing, monitoring, and upgrading business systems and processesManage IT security, governance and have great stakeholder management skills.

Worcester, United Kingdom

My responsibility has broadened since Open GI acquired another business.Responsible for internal infrastructure across 4 offices in the UK and 2 abroad (server, storage, network and workstation infrastructure), from service design, to BAU service desk.Responsibility includes management of 3rd party relationships (hardware and software procurement), maintenance agreements with hardware and software vendors etc...Management of the Microsoft Partnership and Enterprise agreements.Documenting proposals which should be adopted by the business. Recent submissions include: Symantec Backup and Data Domain Solution, Microsoft Skype for Business adoption, lifecycle of Developer PC’s, additional Hosts and storage to be deployed into VMWare infrastructure. After approval, managing the project through to delivery.Manage a team of internal technical staff across multiple locations. Managing staff availability, conducting appraisals, pay reviews, performance reviews etc…Ensuring Change management and incident management processes are followed.Deal with escalations and complaints.Responsible for Technical Delivery Team which included Consultants and Field service Engineers(internal and field based staff). Responsibilities of this team includes technical meetings with customers, creating growth plans and acting as a point of escalation. Responsible for providing technical pre-sales support to Open GI account Managers for in-house and Microsoft solutions. Advise on deployment of Open GI integration and server productsMaintain the technical offering to the company catalogue and make alterations as necessary.Provide technical input for board related decisions to the companies Risk assessment process.Provide 3rd level technical support to other areas within the company.

Worcester, United Kingdom

Responsible for all internal infrastructure (server, storage, network and workstation infrastructure), from service design, to BAU service desk.Responsibility includes management of 3rd party relationships (hardware and software procurement), maintenance agreements with hardware and software vendors etc...Management of the Microsoft Partnership and Enterprise agreements.Documenting proposals which should be adopted by the business. Recent submissions include: Symantec Backup and Data Domain Solution, Microsoft Skype for Business adoption, lifecycle of Developer PC’s, additional Hosts and storage to be deployed into VMWare infrastructure. After approval, managing the project through to delivery.Manage a team of internal technical staff. Managing staff availability, conducting appraisals, pay reviews, performance reviews etc…Ensuring Change management and incident management processes are followed.Senior member of the Change advisory board.Deal with escalations and complaints.Responsible for the Technical Consultants (internal and field based staff), which includes technical meetings with customers, creating growth plans and acting as a point of escalation. Please see previous Job description below for further information on involvement.

Lead a team of Technical Consultants who deploy complex solutions and provide consultancy to customers. Includes dealing with personnel issues identifying training requirements, admin, appraisals, authorising work etc.Responsible for providing technical pre-sales support to Open G I account Managers for in-house and Microsoft solutions. Includes Windows server 2003 / 2008, Terminal Services, Citrix, Small Business Server 2008, SQL Server 2005 /2008, Exchange 2003 / 2007, advise on Microsoft Licensing OLP model. Advise on deployment of Open G I integration and server productsPre-sales visits with Open G I account mangers to customers to advise on complex Microsoft/Linux server and networking/communication solutions.Deal with escalated enquiries and complaintsDirectly liaise with corporate customers to ensure that they have correct solution. Follow this up by deploying the solution.Maintain the technical offering to the company price book and make alterations as necessary.Deployment testing - Maintain schedule, liaising with development and control resource on testing deployment of Open G I related products.Provide technical input for board related decisions to the companies Risk assessment process.Provide 3rd level technical support to other areas within the company.Responsible for initial infrastructure design and implementation of key technical projects within the company including ecommerce (Hosting of integrated back office web sites). Online hosted trading platforms.

Evaluating new hardware technologies that will suite insurance customer base.Evaluate/Test deployment of new and existing Microsoft Operating systems, Server applications and client applications.Evaluating/Designing VPN solutions for Open G I customer base.Provide detailed documentation for deployment of products to a varying skill set.A senior escalation point for Consultants and Support Engineers, providing onsite or remote support where necessary.Deployment testing of Open G I software on Microsoft Server and Client operating systems, also on Linux operating systems.Pre-sales visits with account mangers to customers to advise on complex Microsoft/Linux server and networking/communication solutions.Disaster recovery of customers failed Windows/Linux servers.Providing new solutions as and when required both the customer base and internal departments.Managing projects to a strict deadline, involving other departments/resources where necessary.

Deployment of Windows and Misys (68000 processors) server solutions to customer base. Primarily installing windows 2000\2003 small business servers, windows 2000\2003 servers running Exchange, ISA, SQL and Terminal Services.Deployment of VPN technologies to customer base.Responsible as a senior staff member on-site with field service engineers reporting for actions.Ensure delivery of contracted products to agreed timescalesConsulting on customers’ requirements for network solutions, and specifying hardware and software solutions to suit a varied customer base.Support for support engineers and customer helpdesk.

Midlands

Fault calls on Windows Desktops, wise terminals and Misys servers (68000 processors), both software and hardwareInstallation of PC’s, basic networks and software including Microsoft Windows, Office and Misys software applications.Installation and configuration of printers to PC’s and servers.Fault calls on PC’s, wise terminals, both software and hardware

Responsible for phoning customers and advising them on how to fix various faults with wise terminals, printers, Misys server hardware issues, Misys application software issues, and Microsoft Windows queries / issues.Meeting high constant first time fix rates.

Higher National Diploma In Computing, Computer Software Engineering

National Diploma In Computer Studies, Computer Science

Activities and Societies: Related coursework: Acquisition Installation & Maintenance, Advanced Programming, Common Business Applications.

Studied For My Gcse’S