Benjamin Scott Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

· Tapped to define and oversee execution of a toolkit designed and built to service 2700+ travel consultants.· Create and manage organizational project governance and active initiative roadmap for the entire customer care operation.· Lead team of Program Managers in day-to-day execution of their roles; provide guidance and support to broader team when acting in a project management capacity.· Provide constructive feedback, direction, support, and career development assistance to direct reports.· Drive delivery of operational and technical programs across diverse teams and stakeholders.· Interface with internal and external parties to drive process improvements, cost savings, and problem resolution.· Regularly engage with vendors for solutions, recommendations, and platform enhancements supporting the Egencia team.· Champion operational and business analytics ability and delivery.· Advocate for metrics-based decision making – challenger of assumptions, champion of risk-taking.

Greater Seattle Area

· Drive delivery of technical initiatives in the accounts receivable and accounting space.· Interface with internal and external parties to drive process improvements, cost savings, and problem resolution.· Day-to-day management and ongoing champion of agile foundations and practices.· De facto scrum master for development and testing team while helping to expand skills and confidence.

Greater Seattle Area

· Implement and oversee operational processes to support payment collection and application.· Day-to-day management and ongoing champion of agile foundations and practices, including implementation of Scrum and Kanban methodologies within an operations-focused team.· Execution of broader team program intake, governance, and prioritization.· Management and consulting for workflow processes, systems, and migrations.· Manage triage of multi-faceted issues and lead resolution/mitigation and root cause analysis.

Greater Seattle Area

· Drive delivery of operational and technical programs across diverse teams and stakeholders.· Day-to-day management and ongoing champion of agile foundations and practices.· Management and consulting for workflow processes, systems, and migrations.

Greater Seattle Area

· Manage multi-dimensional client releases including 3rd party integrations from cradle to grave with a resource pool of up to 20 developers across multiple sites, plus client assets.· Develop, implement, and enforce project lifecycle documentation including project plans, requirements, design, and deployment facets for multiple involved teams/vendors.· Coordinate point releases with client, focusing on critical production stability and enhancements.· Implement the agile development methodology for short-cycle releases.· Manage development, quality assurance, operations, and environment resources.· Establish release schedule and milestones relevant to release cycle.· Manage ongoing development efforts; coordinated testing, developing, and implementation of new functionality. · Support production stability and provide management to Production Support team.· Build and maintain strong interdepartmental relationships in order to establish effective communication and problem resolution.

Greater St. Louis Area

· Interact with new and existing clients in order to elicit business processes and functional requirements, both on-site and remotely as a component of cascading waterfall project methodology (SDLC).· Serve as functional point of contact for new client implementations and enhancement delivery.· Support and coordinate project lifecycles from inception to post-mortem.· Submit comprehensive feedback for all levels of project design and implementation (functional, technical, system, and 3rd party integration).· Critically evaluate information gathered from multiple sources in order to create appropriate documentation via MS Word, Adobe Acrobat, MS PowerPoint, and Visio.· Manage requirements traceability with tools such as MS Excel and MS Access.· Actively facilitate multi-functional discussions and workshops in order to create or improve operational functionality.· Liaise with key internal and external customers to establish issue resolution protocols.· Drive and challenge stakeholders on their assumptions and assist in successful implementation of their plan.· Assist with development and execution of test cases using Bugzilla and Testopia; liaise with quality assurance team.· Train internal and external users on system functionality, database manipulation, and problem-solving skills.

Greater St. Louis Area

· Coordinate point releases with client, focusing on critical production stability and enhancements.· Implement the agile development methodology for short-cycle releases.· Manage development, quality assurance, operations, and environment resources.· Established release schedule and milestones relevant to point release cycle.· Manage ongoing development efforts; coordinated testing, developing, and implementation of new functionality.· Support production stability and provide management to Production Support team.· Build and maintain strong interdepartmental relationships in order to establish effective communication and problem resolution.

Greater St. Louis Area

• Deliver new hire and uptraining for technicians, dispatchers, warehouse employees, and management.• Coordinate and maintain safety training files in accordance with company and OSHA guidelines.• Provide technical support and assistance to field employees.• Leader in career progression for technicians, including training, statistics tracking, and providing appropriate direction to management.• Indoctrinator of new technologies and services in the field.• Regular travel to remote locations for training and administrative purposes.• Assist in other areas as needed.

Greater St. Louis Area

• Deliver Return Authorization numbers for marine dealers, boat builders, and end customers.• Co-ordinate inventory and new product requests through all elements of the organization and the end customer.• Assist in development and maintenance of Novell 5.1 network, spearhead transition to Windows Server 2003 network.• Develop XML reporting tools for satellite radio manufacturers.• Research and recommend system and network upgrades.• Configure new desktops and network components.• Instruct co-workers on new software and tools usage, including expanded usage of MS Office suite.• Assist in other areas as needed.

Greater St. Louis Area

• Provide support to trial attorneys involved in class action suit using the following applications: MS Access, MS PowerPoint, InData Trial Director, and others as needed.• Assist in electronic document imaging and markup for courtroom presentation.• Create and edit electronic deposition testimony for courtroom use.• Responsible for nightly data synchronization and backup.• Assist in other functional areas as needed.

Remote

• Act as a supervisor, coach, and colleague for new airport checked baggage screeners.• Provide training and certification for TSA-mandated processes, as well as explosive detection systems and explosives trace detectors.• Ensure accurate grading and comments are delivered to the TSA management of each deployment, including recommendations for promotion or remediation.• Develop and maintain strong working relationships with TSA personnel at many of the nation’s airports.• Assist in the implementation of new processes, procedures, and concepts in regards to airlines, passengers, and the TSA.• Enforce concepts, practices, and ideals delivered in previous classroom training.• Ensure effective screening in regards to federally mandated 100% checked baggage to begin January 1, 2003.

Greater St. Louis Area

• Responsible for delivering new hire and uptraining for the High Speed Data (Charter Pipeline) support group, including CSG and DST billing systems.• Deliver successful sales training, utilizing features and benefits, value versus cost, and determining customer’s needs.• Develop and update complete new hire curriculum using instructional design methodologies (ADDIE Process).• Coordinate, develop, and deliver training for new processes, procedures, and tools.• Maintain a fully functional understanding of all call center elements of Charter’s business.• Act as liaison with corporate development teams to ensure successful rollout of new functionalities and products.• Implement electronic media in training curriculum in order to cut costs.• Develop and implement needs assessments, as well as Levels I-III post assessments.• Interface with call center and department management to ensure accuracy of information, effectiveness of training program, and areas for improvement.

Greater Denver Area

• Responsible for development and delivery of training and materials for systems used by the HSA organization.• Develop curriculum and create materials to deliver systems usage and information to diverse audiences.• Have a thorough understanding of HSA’s systems, including: FRED, Werewolf, Portal Web Interface, Portal’s Infranet Administrator, Remedy, WorkForceManagement/W6, and others• Incorporate training material into universally defined training format (Instructional Design team).• Conduct pre and post assessments (levels I and II).• Implement and use standardized request process.• Proactively and reactively co-ordinate and prioritize incoming training requests.• Control costs associated with field and other remote training requests.• Participate in software release cycle to ensure training’s needs are addressed. • Assist in content development for training department’s web site.• Aggressively promote distance learning strategies using the power of the internet.

Greater Denver Area

• Maintain focus and morale of up to 17 member team.• Develop and expand new Retail activations processes.• Maintain an appropriate “cost per activation” while recognizing service level agreements.• Track human resources issues, payroll, and training.• Assist in employee development, career pathing, and advancement.• Provide insight and knowledge for a number of projects and research development programs.• Activate Nextel units for nationwide network of indirect and retail dealers.• Audit multiple information services and activation process, as well as performance of team members• Stay abreast of national sales and marketing information through a variety of means.• Disburse vital information to a wide network of internal and external customers.• Provide vital telephone support to indirect dealers, retailers and their customers.• Assist in the development and maintenance of the NISC intranet site.

Bs, Business Administration And Management, General

Communications