Benjamin Seward Email & Phone Number

Patchway, England, United Kingdom

As an Apprentice 1st Line Technician at AbsolutelyPC, I've developed a versatile skill set, including:Computer Building & Initial Setup: I assemble and configure systems, installing Windows OS and necessary software, including our remote support tools, tailored to client service needs.Computer Diagnostic & Repair: I diagnose and repair client devices with careful attention, ensuring minimal disruption beyond resolving the issue.Customer Service: As the initial contact… Show more As an Apprentice 1st Line Technician at AbsolutelyPC, I've developed a versatile skill set, including:Computer Building & Initial Setup: I assemble and configure systems, installing Windows OS and necessary software, including our remote support tools, tailored to client service needs.Computer Diagnostic & Repair: I diagnose and repair client devices with careful attention, ensuring minimal disruption beyond resolving the issue.Customer Service: As the initial contact for client issues or queries, I prioritize clear and efficient communication, ensuring high customer satisfaction.Datto RMM: I utilize Datto RMM daily for monitoring and maintaining client systems, proactively addressing potential issues by analyzing alerts.Office 365 Administration: I manage client Office 365 tenancies, including onboarding new users, setting licensing options, and deploying accounts, while being the primary contact for related support.Teamwork: Collaborating with a dedicated team, I enhance communication and efficiency, ensuring smooth project execution and meeting desired outcomes.ConnectWise PSA: I use ConnectWise PSA (Manage) for comprehensive tracking of client issues, sales inquiries, and changes, ensuring timely and professional communication throughout the process. Show less

Patchway, England, United Kingdom

As a First Line Engineer completing volunteer work at Absolutely PC since March 2023, I provide technical assistance and support to clients, troubleshooting hardware and software issues, and assisting with network maintenance tasks. My role involves corresponding with senior technicians, documenting support tickets, and staying updated on customers in place systems and services to deliver exceptional customer service.Products and technologies used during role:Datto RMM, Connectwise… Show more As a First Line Engineer completing volunteer work at Absolutely PC since March 2023, I provide technical assistance and support to clients, troubleshooting hardware and software issues, and assisting with network maintenance tasks. My role involves corresponding with senior technicians, documenting support tickets, and staying updated on customers in place systems and services to deliver exceptional customer service.Products and technologies used during role:Datto RMM, Connectwise Manage, ESET Security, Microsoft 365 (Exchange Online), Microsoft Office 2013-2019/Office 365, Windows Server 2012 R2-2022, Draytek routers & APs, Show less

Thornbury, England, United Kingdom

- Programmed and operated lighting for a set of 10+ lights over a three-day dance show using the Jester Zero 88 ML 24 Lighting Desk. This involved creating dynamic lighting sequences that enhanced the visual appeal of each performance.- Collaborated closely with dancers and teachers to tailor the lighting to their specific requests, ensuring that the lighting complemented the choreography, music, and overall theme of each dance piece.- Performed basic music mixing to ensure… Show more - Programmed and operated lighting for a set of 10+ lights over a three-day dance show using the Jester Zero 88 ML 24 Lighting Desk. This involved creating dynamic lighting sequences that enhanced the visual appeal of each performance.- Collaborated closely with dancers and teachers to tailor the lighting to their specific requests, ensuring that the lighting complemented the choreography, music, and overall theme of each dance piece.- Performed basic music mixing to ensure seamless audio transitions and high-quality sound throughout the show, contributing to an immersive and professional experience for the audience.- Adapted quickly to last-minute changes and technical challenges, demonstrating problem-solving skills and the ability to work under pressure.- Maintained and troubleshooted lighting and sound equipment to ensure optimal performance and minimize disruptions during the show. Show less

Thornbury, England, United Kingdom