Ben Sharp Email & Phone Number

NetApp expert providing enterprise architecture, implementation, migrations, and upgrades.

Providing storage architecture and infrastructure engineering services.

Remote

Administration of 50+ NetApp FAS 7-Mode and CDOT arrays with 1.5PB of storage capacity.Supporting multi-tenant storage storage environments.Performed provisioning of NAS and SAN storage, managing zoning on multiple Brocade fabrics.Performed 7-Mode to CDOT migrations and upgrades, seamlessly cutting customers over to CDOT.Implemented OnCommand suite for reporting and alerting.

Raleigh-Durham, North Carolina Area

Provide customer support for NetApp hardware and software for federal, secure, and top enterprise accounts.Assist customers with implementation, configuration, and troubleshooting of NetApp products.Team lead in SAN, Metrocluster, and virtual infrastructure support.

Provide customer support for NetApp hardware and software for federal, secure, and top enterprise accountsAssist with implementation, configuration, and troubleshooting of NetApp products.Specialized in SAN, Metrocluster, and virtual infrastructure support.

Administration of Enterprise Server Operating Systems; Windows 2003-2008 and SuSE Linux.Support of both physical and virtual server infrastructure on IBM Hardware and VMware ESXImplemented and supported servers on EMC storage utilizing; Fiber, iSCSI, NFS, and CIFS.Active Directory and eDirectory administration, with 35,000+ employee accounts.Supplemental support of Identity Management system for 60,000+ user identity vault.Primary GroupWise administration of 4,000+ users, including Blackberries, faxing, and secure mail.Implemented M+ Archive solution from Messaging Architects for litigation and retention needs.Project lead for GroupWise to Exchange 2010 migration currently in progress and on schedule.Developed documentation and processes for the Service Desk to reduce call escalations

Administration of Enterprise Server Operating Systems; Windows 2000-2003, Netware, and Redhat/SuSE Linux.Administration of eDirectory of 7,000+ staff and 45,000+ students across 96 sites providing 99% uptime.Implemented Microsoft ISM Server for load balancing of PeopleSoft.Primary GroupWise administrator of 7,000+ users.Administration of Blackberry Enterprise Server, with 200+ users. Made improvements to increase uptime and reliability of GroupWise and Netware servers. Migrated GroupWise users from single servers to clustered environments.Improved the HP Data Protector schedules, reducing tape rotations by 20%.Performed GroupWise 6.5 to 7 upgrades, and migrated Netware clusters to Linux.

Local Windows and Netware server support for three US DHS locations.Supported cc: Mail, Notes users at all locations.Deployed Biometric security equipment and software.

Primary administrator of Windows and Netware servers, supporting 50 locations and 700+ users.Designed and implemented Active Directory environment.Designed and implemented Citrix MetaFrame farm, migrating from WinFrame environment.Implemented and supported Novell Bordermanager, Netmail, and Zenworks.Spearheaded and performed Netware 6.5 upgrades at all remote locations. Implemented and maintained the Xiotech SAN utilizing fiber connectivity. Built new core network environment, implemented VLANs to improve security and performance.Provided network support and helped train helpdesk staff, increasing first call resolutions.

Team lead of 15 technicians, working split shifts to help accommodate needs.Performed computer upgrades, custom imaging, and coordinated shipping for corporate orders. Provided technical sales support for corporate sales.Implemented LAN and Netware server to provide imaging, dramatically reducing production time.TrainingNetApp - SAN, Metro Cluster, Hardware, and Virtual InfrastructureMicrosoft Windows 2008 Active DirectoryMicrosoft Exchange 2010Microsoft Windows 2003 ServerMicrosoft Windows 2003 Active DirectoryCitrix MetaFrame XP Advanced TrainingNovell GroupWise 7 Advanced Technical Training