Benjamin Sherman Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Computer Hardware and Software support for 200+ end-users.

Plainfield, Il

PC repair and support for individuals and small businesses in southwest suburbs of Chicago.Services include CPU fan replacement, CPU and heat sink installation, power supply installation, hard drive replacement, motherboard installation, virus removal, RAM installation, software re-installation, and Windows OS re-installation.Installed FREE anti-virus software on user's machines when no software was found and viruses were detected.Able to maintain business Efficiency Ratio of 0.12 or 12%

Mccook, Il

Install and troubleshoot HP PCs and PrintersImplement instructions to internal end-users and IT staff on how to utilize or setup our computer systems.

Downers Grove, Il

Provide Level 2 support to FTD members by both phone and instant chat communication in regards to computer hardware and Mercury technologies.Assist in call and Mercury technology training for new Level 2 hiresProvide assistance to Level 1 technical support

Downers Grove, Il

Level 2 Help Desk Support assisting FTD members with hardware and software troubleshooting on Windows operating systems running FTD Mercury, Mercury Direct, and Mercury Connect.Also provide support for iPhone and Android devices running both FTD Mercury Mobile Plus and FTD Mercury Florist to Go applications.

Naperville, Il

Position as a senior key holder responsible for opening and closing registers and calculating and depositing daily transactions

Naperville, Il

Average Daily Transactions from register of $39 per person.Agreed to work in Western Springs store location as a result of short staff.Learned assembly of product fixtures without any assistance.Immediately learned use of POS cash register system.Quickly learned product locations in store.

Bolingbrook, Il

Computer repair and help desk support for 100 end-users.Made recommendations for use of virtualization software on macs in order to reduce overhead of terminal servers.Created macro shortcut on barcode scanning computers that receiving department uses for inventory counts.Addressed and implemented a fix for wrong timestamps appearing on incoming emails in Outlook.Found a fix for desktop shortcut icons disappearing on end-user’s machines.Created an applescript for mac users that prompts for share drive selection when end-user starts machine.Designed a custom “Gold image” for distribution when setting up Windows PCs.Responsible for contriving Adobe CS6 AAMEE installation packages for PCs and Macs.Applied registry fix for Outlook new message window opening behind main window on machines.Implemented automation program for cost of $0 to automatically start ERP software processes on server reboot.Enabled Autologin via Registry Editor on specific Windows PCs and Servers.

Chicago, Il

Updated registration requirements for 2,591 domain information pages.Advised on implementation of 78 unregistered domains.Analyzed use of lower cost registrars to save clients $5 to $9,800 per domain name registration.Obtained knowledge and experience with information management program “Salesforce”.Researched and advised on execution of new domain security measures for brand protection.Actualized optional task of desktop management for employees with Ladas & Parry LLP.

Chicago Heights, Il

Volunteered to scan signature cards of opened and closed bank accounts for electronic database storage.Data entry error rate from 2.52% to 1.10% for transactions averaging $5,000,000 a day.Captured images of work for proof of daily transactions.Observed teller operations to gain familiarity with department.Learned how to repair department server during crashes.

Bachelor Of Science, Commerce - Management Information Systems

Associate In Arts, Business

Activities and Societies: Phi Theta Kappa