Benjamin Silver Email & Phone Number

Provo, Ut, Us

- Conducted research on network protocol enhancements, applying knowledge of a variety of programminglanguages. - Worked with various Linux-based Software Defined Radio platforms utilizing skills in software developmenton multiple levels - Documented technical processes and taught basic electronics through clear communication of complexconcepts.

Orem, Ut, Us

- Automated business processes using Python, JavaScript, and Node.js, improving efficiency and accuracy. - Created and maintained functions and procedures to streamline daily business operations. - Collaborated with ERP Product Owners and team members, working in an environment that utilized Agilemethodologies. - Utilized TestCafe for automated testing, demonstrating experience with Node.js-based testing frameworks.

Atlanta, Ga, Us

▪ Troubleshoot software and hardware systems for both administrative and end users to fix errors or submit tickets to escalate the issue ▪ Explain and demonstrate product capabilities as well as offer suggestions based on customers wants and needs▪ Continuously expand knowledge of current in-house and competitor product offerings by participating in regular training classes

Richfield, Minnesota, Us

▪ Help sell, set up, and repair technology devices for customers and clients across various departments ▪ Monitor service queues through ticketing platforms and provide accurate status updates to customers ▪ Clearly communicate and partner with fellow agents and clients to find optimal solutions

Boca Raton, Florida, Us

▪ Effectively utilize communication tools to coordinate the appropriate service, and customer engagement ▪ Perform duties such as tech support, troubleshooting, device restoration, cashier, logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets ▪ Work to continually develop relevant skills and specialized product knowledge