Benjamin Snider Email & Phone Number

San Jose, CA, US

Las Vegas, Nevada, US

San Francisco, US

• Supported two key programs as a part of the operational merge of Grand Rounds and Doctor on Demand: Salesforce Health Cloud data migration and telephony platform vendor selection (CCaaS).
• Contributed product requirements and technical designs for a remote video COVID proctoring service. Accelerated program delivered in less than two months.
• Participated in weekly triage meetings supporting data professionals and provided ongoing internal Atlassian Jira support/documentation.

San Francisco, CA, US

• Supported a number of programs as the sole technical program manager in the engineering/product/design organization: database access controls, Zendesk transition for issue tracking, data governance, planned maintenance.
• Prepared and coordinated regular internal communications to executives, organization leaders, and project stakeholders through multiple communication channels.
• Contributed SQL queries, code, issue escalations, and process improvements to enterprise customer implementations and customer facing programs.

San Francisco, California, US

• Hired 22 managers and individual contributors within six months across support, customer success, and technical solutions engineering teams to create great customer experiences
• Held sales touched account churn to <0.9% of revenue and a success managed account revenue renewal rate >100%
• Coordinated company's GDPR compliance with legal counsel and led incident response processes when customer communications were considered

San Francisco, CA, US

• Manage international technical support team in Japan and United States
• Investigate critical revenue impacting issues from sales support leads in EMEA and APAC regions
• Coordinate with emerging client service managers to grow revenue and offer strategic integration support to advertisers
• Identify bugs between consumer and revenue products horizontally across the organization and escalate directly to product managers and senior engineering leadership
• Contribute to weekly architecture and product planning meetings to preserve engineering resources and keep product milestones on schedule
• Provide opportunities for direct reports to attend industry events, grow technical skillsets, and obtain more visibility internally

San Francisco, CA, US

• Supported the testing and development of new performance driven display advertising products
• Reduced the time spent by engineering teams on customer support by internally prioritizing the conversion of HDFS logs to Presto SQL so more data is available to technical support
• Assisted product managers with the design and execution of Javascript conversion tags to track advertising campaign performance
• Educated sales and account management teams on topics such as: pixel latency, Javascript tag implementation, cross-device identity networks, and dynamic advertising optimization

Burlingame, CA, US

• Scale a growing team of engineers responsible for handling both internal technical issues and providing outstanding technical support to our clients
• Build processes for knowledge sharing and efficient troubleshooting
• Expand existing focus areas of team members so software engineers have more cycles for product development
• Provide guidance and insight to product roadmaps and custom asks

Burlingame, CA, US

• Responsible for on-boarding new clients
• Maintain client-facing documentation
• Perform ongoing technical troubleshooting of client product feeds and tag integrations
• Assist account management and sales teams with custom reports and research as needed
• Communicate to business and engineering teams opportunities to enhance TellApart products
• Design processes for scale, providing support and guidance for future client onboardings

Santa Barbara, CA, US

• Manage multiple client implementations for Enterprise level, cloud-based financial management software suites.
• Worked with clients and developers to set timelines and milestones for successful implementations.
• Continue professional development in accounting and property management procedures to better serve clients and address workflow issues.
• Modify and create Crystal and SQL reports for displaying large and complex transactional data.
• Provide internal training for automated correspondence functionality and email notification systems.

Verona, WI, US

• Company certified in C#/.NET, Intersystems Caché, and Visual Basic.
• Worked independently to establish own project timelines and goals.
• Participated in user interface design and weekly team meetings.
• Took on challenges and developed in Microsoft Silverlight, ASP.NET, and AJAX platforms.

Rochester, NY, US

• Train, supervise, motivate, and evaluate 12 resident advisors in an eight story residence hall with 420 residents.
• Hold weekly staff and one-on-one meetings to evaluate student worker performance and communicate resident needs and facility conditions.
• Develop staff educational programming standards and staff development opportunities while maintaining a budget to support those initiatives.
• Participate in an on-call duty rotation serving 3,500 residents and address crisis situations through collaboration with various campus organizations.
• Provide formal evaluations of student staff and upward appraisals of own supervisor’s performance.
• Develop and participate in leadership training for student organizations and staff.

Rochester, NY, US

• Responsible for managing seven student workers and leading weekly staff meetings.
• Coordinate with off-campus sales representatives to maintain the campus’ film channel.
• Participate in weekly committee meetings regarding staff selection for the upcoming year and present concerns from Resident Advisors to professional staff members.

Rochester, NY, US

• Built a Perl module to interact between a food database and a speech recognition program.
• Was responsible for setting own timeline and project goals in a self-directed work environment while providing weekly progress reports.
• Created a food taxonomy to aid the computerized knowledge base and made various scripts to help visualize data.

Kansas City, Missouri, US

• Completed a month long training on customer service strategies and interfaces to network databases. Troubleshoot customer complaints regarding account credit, activation, sales, returns, and network service.

Rochester, NY, US

• Maintain a collection of video, audio, and interactive materials to aid students, staff, and community members learning American Sign Language.
• Administer reading and writing exams for Deaf and hard-of-hearing students.
• Provide excellent customer service while improving own sign language skill.

Chicago, IL, US

• Responsible for the activation of Sears credit cards while providing opportunities for customers to enroll in additional service and insurance programs. Work with customers to transfer lines of credit from other.