• Served as a member of Strategic Analytics within Home Lending, providing analysis on originations to the business, as well as key stakeholders such as our capital markets, legal, compliance, and policy teams.• Responsible for monthly production and delivery of key performance metrics to Senior Management and Regulators, highlighting underlying portfolio changes in portfolio originations, delinquencies, credit quality, and application pipelines.• Provided emerging risk analysis based on changes in credit quality, market fluctuations, and geographical economic trends across portfolios.• Integrated tools such as SAS and Tableau to automate and improve reporting on portfolio originations, originations limits and triggers, and delinquency performance, reducing the speed of reporting and allowing for faster delivery to key stakeholders.• Supported key stakeholders on a continuous basis through ad hoc analysis of key performance indicators, industry trends, market trends, and delinquency performance.

• Worked as a part time analyst on behalf of Strategic Operations to assist the first line of defense in building more comprehensive risk self-identification programs by developing, testing, repairing, and implementing preventive and detective controls• Provided analysis on breakdowns in controls and procedures that lead to escalated issues, and assist the risk owners in improving upon current procedures and controls to prevent similar issues from arising in the future • Assisted key stakeholders and business owners in developing, implementing, and tracking plans to remediate issues

• Worked with the Risk Identification Assessment team, C-Level Executives and numerous business units to aggregate foundational and intermediate risks into material risks as part of the Material Risk Program• Helped manage databases, create PowerPoint presentations, prepare deliverables, revise risk narratives, and format procedures• Worked on behalf of the ERM team to create a scenario analysis on the current residual risk calculation, and to build a build a more efficient and applicable risk calculation. • Assisted members of various business units in comprehensively describing the risks facing the company, the controls in place, the reputational and regulatory impacts of the risk occurring, and the stressed and annual financial impacts of these risks.

• Worked as an Account Management Intern on the Verizon account by signing up new customers through door to door sales, acting as the personal customer service representative to new customers, and by assisting existing customers in technical issues as well as changing packages.• Assisted management with daily operations and support functions around the office• Helped management and leadership train and support new employees

Made calls on behalf of the University to alumni in order to update demographic information and raise donationsRaised over $15,000 for SMU to date