Main areas of expertise are Service Delivery, Client Management, Incident Management, Change Management and Material Management.Clear communication has been a strong forte that helped me with People Management. Comprehensive knowledge in international, multi-cultural environments-both Inbound & Outbound Operations. Successful in building teams and strong relationships with the upper-level decision-makers, seizing control of critical problem areas, and delivering on customer commitments.… Show more Main areas of expertise are Service Delivery, Client Management, Incident Management, Change Management and Material Management.Clear communication has been a strong forte that helped me with People Management. Comprehensive knowledge in international, multi-cultural environments-both Inbound & Outbound Operations. Successful in building teams and strong relationships with the upper-level decision-makers, seizing control of critical problem areas, and delivering on customer commitments. Show less

Test Engineering Purchase Processing

Bill of Materials Management

Incident Management

Resolve customer complaints via phone and emailUse telephones to reach out to customers and verify account information.Cancel or upgrade accounts.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel leads.Answer questions about loans or terms of mortgage.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and… Show more Resolve customer complaints via phone and emailUse telephones to reach out to customers and verify account information.Cancel or upgrade accounts.Advise on company information.Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel leads.Answer questions about loans or terms of mortgage.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with customer service manager to ensure proper customer service is being delivered.Close out or open call records.Compile reports on overall customer satisfaction.Maintain DnD list.Achieve sales targets. Show less