Benjamin Stormer Cmgr 🌈 Email & Phone Number

Remote

Digital Curriculum Architect

Birmingham, United Kingdom

Started as an apprenticeship coach and achieved a series of promotions from coach to Trainee IQA and then to an IQA Manager before qualifying as IQA in 2019.- Pioneered the use of innovative technology across all sectors and at all levels in order to boost efficacy of all coaches/IQAs (O365 / Teams).- Developed automatic dashboards to monitor all EPAO and profiled completions in order to support staff deployment and KPIs (PowerBi / Excel / Onefile / PICS).- Introduced the use of Zoom/ Virtual applications company wide in 2017 in order to facilitate virtual classroom teaching across the company & UK. - Led team of coaches through the first round of EPAs across business skills, Management and Recruitment.- Developed SOWs and created teaching materials as system admin across all areas of expertise in order to sequence challenging and future proofed learning on all eportfolio systems.- Sampling and continual development across the teams through regular standardisations and CPD events.- Driving teams to be OFSTED ready through innovative thinking whilst remaining compliant with EPAOs/AOs & funding bodies.- Delivered effective quality training to apprentices and coaches through face to face/remote sessions.- Experience of Sales and client management through first contact meetings with levy clients.

Birmingham, West Midlands, United Kingdom

Started as an apprenticeship coach and achieved a series of promotions from coach to Trainee IQA and then to an IQA Manager before qualifying as IQA in 2019.Pioneered the use of innovative technology across all sectors and at all levels in order to boost efficacy of all coaches/IQAs (O365 / Teams).Developed automatic dashboards to monitor all EPAO and profiled completions in order to support staff deployment and KPIs (PowerBi / Excel / Onefile / PICS).Introduced the use of Zoom/ Virtual applications company wide in 2017 in order to facilitate virtual classroom teaching across the company & UK. Led team of coaches through the first round of EPAs across business skills, Management and Recruitment.Developed SOWs and created teaching materials as system admin across all areas of expertise in order to sequence challenging and future proofed learning on all eportfolio systems.Sampling and continual development across the teams through regular standardisations and CPD events.Driving teams to be OFSTED ready through innovative thinking whilst remaining compliant with EPAOs/AOs & funding bodies.Delivered effective quality training to apprentices and coaches through face to face/remote sessions.Experience of Sales and client management through first contact meetings with levy clients.

Birmingham

Started as an apprenticeship coach and achieved a series of promotions from coach to Trainee IQA and then to an IQA Manager before qualifying as IQA in 2019.Pioneered the use of innovative technology across all sectors and at all levels in order to boost efficacy of all coaches/IQAs (O365 / Teams).Developed automatic dashboards to monitor all EPAO and profiled completions in order to support staff deployment and KPIs (PowerBi / Excel / Onefile / PICS).Introduced the use of Zoom/ Virtual applications company wide in 2017 in order to facilitate virtual classroom teaching across the company & UK. Led team of coaches through the first round of EPAs across business skills, Management and Recruitment.Developed SOWs and created teaching materials as system admin across all areas of expertise in order to sequence challenging and future proofed learning on all eportfolio systems.Sampling and continual development across the teams through regular standardisations and CPD events.Driving teams to be OFSTED ready through innovative thinking whilst remaining compliant with EPAOs/AOs & funding bodies.Delivered effective quality training to apprentices and coaches through face to face/remote sessions.Experience of Sales and client management through first contact meetings with levy clients.

Walsall, United Kingdom

Improving outcomes for children through:- Upskilling nursery managers in effective leadership/management- Coaching and Mentoring- QIP/SAR and Development Plan creation- Whole team training in team leading/customer service- Effective use of data collection and reporting tools- Single Central Record creation- Mock OFSTED inspections- A series of E-Safety and ‘staying safe online’ training for parents, practitioners and children (all ages).

Commercial Road, Bloxwich, Ws2 7Nq

- Project managed different projects including - the business transition from training provider at associate level to sub contractor and the new communications system over two sites.- Secured funding of 100k for new apprenticeships.- Improved efficiency of current systems and processes across the 3 companies in line with the brand’s vision & values through the introduction of technology.- Refined the culture of effective work collaboration by introducing office 365, online action planning, implementing a digital archiving/retrieval system and dropbox.- Created in-house training material using google classroom- Assessor in Leadership & Management, Business Administration, Customer Service and IAG.- Created and implemented CRM systems for tracking learners and children’s learning and development, including an automatic invoice system for 2 of the companies. - Created digital presence/engagement for the brand through the creation of our websites, marketing materials and Facebook page. - Contributed to business planning, strategic marketing plans and budget projections. - Advising nurseries/practitioners on E-Safety, bespoke document creation, tracking systems and single central records.

Walsall, United Kingdom

- Co-ordinated and delivered functional skills for a caseload of over 75 learners in English, Maths & ICT. (E1-L2.) - Created & delivered workshops and 1:1 sessions.- Produced bespoke training materials to support functional skills and mandatory units of our qualification suite.- Managed two out of school teams on two sites.- Led performance management and a quality audit improvement programme for both sites in readiness for OFSTED inspection.

- Wrote and secured bids up to 10k whilst also creating and managing social media/marketing.- Forged links with over 45 companies including larger brands such as IKEA and Walsall Council.- Created CRM of over 150 schools/settings/children's centres, community groups and families. - Devised & ran regular creative workshops to engage adults and children whilst promoting ‘creative confidence’, critical thinking & self esteem.- Responsible for sourcing, collection and delivery of waste to be used as creative materials.- Led a team of volunteers to carry out projects within schools and onsite.

Manchester

An unpaid position collating all scores for all categories and inputting them into a master scoring system on the fly during each day of the competition.

United Kingdom

An experienced dancer volunteer position there to support new dancers joining the sessions. Not only took review sessions - recapping the dance lesson just taught but also acting as venue manager to ensure safe and smooth running of the whole night.Took part in many events, including social dances, busking (outdoor dance events), dance performances and dance weekenders and competitions.

Remote Office

- Resolved account queries, acting as a Chat Host ensuring conversations within chatrooms are appropriate, promoting services and addiction awareness (2 rooms with upto 300 people in each).- Built lasting business relationships with customers and VIPs and encouraged the use of social media within the website.- Buddied and supported training of new Chat Hosts.

Oxford Street

- Handpicked by Mary Portas herself to provide the award winning Customer Service in her flagship store.- Provided an ‘ultimate customer service experience’.- Co-ordinated team of other assistants - Operational duties such as opening/closing of tills, stocktaking and visual merchandising.- Assisted training of stylists- Achieved excellent customer feedback via the guestbook instore.

Marne La Vallee, Paris.

- Danced and iceskated for the largest entertainment company in the world in shows and parades.- Chosen to perform as part of the special events team out of 500+ performers within the department across Europe and in the UK. - Lead teams of upto 10 other performers.- Gained excellent customer service skills in English and French, working to tight deadlines. - Resolved difficult situations with customers of different cultures & language barriers.- Worked alongside ‘Make a wish’ foundation for terminally ill children on many occasions. - Progressed to supervisor within 4 months due to language ability and organisation skills. - Assisted training department with internal and external training of staff.

Mallorca

Delivered a highly organised 2 week entertainment programme for hotel guests. Key strengths included Compère-ing, performing and organising upto 8 other staff. Gained excellent customer feedback in the form of customer ratings and strengthened relationship between hotel and guests.

Milton Keynes, United Kingdom

Quickly progressed from Supervisor to Assistant manager. Key strengths include dealing with customer queries face to face and over the telephone and accounts via backoffice system. Co-ordinated upto 5 staff within store and became a cover manager who travelled to other stores.

Milton Keynes, United Kingdom

Progressed from Saturday assistant to supervisor within first year of employment. Gained experience in cash accounting, staff management and food safety. Achieved positive customer feedback and improved store transactions by altering window displays and training staff.

Music Ba(Hons) 2:1, Music Performance/Voice

Education record