Director of Operations and Information Technology for a growing financial services provider. Ensure the integrity of processes, systems, and data. Analyze and implement improvements to meet the changing needs of business. Manage all software, infrastructure, and IT providers.

Manage the daily operational processes of a growing financial services provider. Analyze business needs and recommend systematic and operational improvements. Manage the company's software, infrastructure, and IT service providers.

- Release manager for the Agile team in support of CapitalOne's customer self-service Website.- Project manager for cross-functional projects that impact the Website

- Led dozens of projects as applications development project manager for two distributed point of sale systems with over 700 combined installations of software and hardware. - Lead business analyst for both systems for the last 3 years. - IT Project Lead and member of the steering committee that managed Circuit City’s participation in the government’s digital TV coupon program. This cross-functional team managed all aspects of a program that produced over $60 million in sales and $20 million in profit for the company. Directed all related IT (POS, inventory, bank interface, Web, financials, and reporting) systems changes. - IT lead for the first Circuit City store in Puerto Rico, a heavily regulated sales environment, adding over $50 million in annual sales. - POS Lead on the project to integrate Circuit City’s banking interface systems after spinoff of CCS's internal bank to Bank One. Required data conversions, retrofit and build of interfaces, and new processes. - POS Lead years later on a similar but smaller project when Bank One merged with Chase.- POS lead on the team that integrated an external vendor services Website with our sales environments, driving sales through related merchandise discounts. - POS lead for the integration of gift cards into the corporate inventory system, improving in-stock availability and providing business owners the detailed sales reporting necessary to drive sales and selection. - Direct supervisor of 15 developers and support staff, with 5-10 matrixed resources at times.

Lead POS developer on several projects with teams of up to 12, including the introduction of: - eCommerce, the first major retailer to bring Web customers true, real-time access to brick and mortar store inventory (store pickup). - A margin-tracking system that improved margin management by categorizing markdown at the individual sales level into its several corporate and store markdown components. - Gift cards, integrating with an external vendor to allow in-store activation and redemption for a business worth $10’s of millions annually. - Co-branded Visa cards that, through promotional financing, drive hundreds of millions of dollars in annual sales. Later we incorporated all private label cards into a customer rewards program, further enhancing card value to the customer, increasing card-related sales, and improving customer loyalty.

- Team Lead for a team of 8 application and hardware specialists, supporting over 600 installations of our original POS system. - Team handled an average of 50 2nd-level support incidents per day- Helped stabilize the systems from over 1600 weekly order entry application aborts to fewer than 200.