Responsible for defining and executing the strategy for our observability and monitoring platforms providing real-time performance thresholds, pro-active alerts to over 100k endpoints globally.Directed the development using updated observability principles into a new global monitoring application, replacing multiple legacy systems resulting in a 75% reduction in monitoring budget spendLeveraged AI and ML technologies to overlay the existing monitoring platform to increase base correlations leading to reduced RCA and predictive future fault detections in the Core Network

As VP – increased scope to include leading the creation of the Dev Ops dept and integration of Inventory Management and Virtual Data Center teams.Providing full integrations with the monitoring teams, surfacing data through our client portal - providing best in class customer care.

Solutions Architect and Software Support role identifying, designing and developing solutions for the Information Systems Department's software applications. Leading a group of software support engineers supporting internal and external customers, managing the SDLC for new features and implementing efficiencies and automation to our existing BSS/OSS platforms worldwide.

Solutions Architect role identifying, designing and developing products and services for the Information Systems Department's many software applications. Charged with extreme customer satisfaction in the identification and resolution of customer and database issues, my role spans all aspects of the Information Systems footprint of in-house and customer facing applications

UNSi is a leading provider of Managed Network Services for voice & data networks to organizations with high capacity networks and multiple locations. Information Services Director (Jul 2012 – Jul 2013), Information Services Manager (Aug 2010 – Jul 2012)• Managed IS department in all aspects of in-house core applications: quoting tools, order management tools, engineering applications and billing.• Responsible for upgrade strategy, scoping and implementation of improvements throughout all install base applications• Responsible for local and outsourced resources for new application design, development, implementation, test & QA, and delivery to internal customers• Built and managed contractor relationships for implementing MS SQL database support for internal servers to ensure implementation of best practice standards to reduce down time risk• Designed and architected Order management application from database design through interface functionality, keeping with ERP standards and proper normalization database design• Successfully implemented group policies for inter-departmental trouble ticketing and software requests to improve tracking and accountability within the IS department• Developed, wrote, and implemented an EDI billing platform to comply with switching UNSi’s largest customer to telecom’s EDI standard

Sr. Project Engineer (Oct 2007 – Aug 2010)• Coordinated closely with Sales Engineering to verify all technical aspects of customer design proposals.• Managed the install of customer solutions (private line, cell tower backhauls, VoIP solutions, MPLS, broadband, DIA etc..) from start to finish interfacing with internal departments (Network Engineering, System Engineering, Field Engineering) as well as outside vendors and providers to ensure on-time and accurate installations of all private line customer orders.• Managed the relationship with building owners to create solutions for access to customer sites; coordinating with local and city officials with regards to easements, rights of access, building & construction permitting to effect the most efficient, cost effective, and least impacting solution to getting services delivered• Frequently worked with Field Engineering, traveling to customer sites to stage and install equipment, run inside wiring, test and hand-off of customer solutions• Developed and implemented Network Design Documentation standards to streamline and consolidate the Project Engineering Department’s documentation of site surveys, materials, logical and physical drawings and as-built network designs• Managed team of contractors for a large scale Time Warner inventory project across multiple cities. Developed standardized templates, managed complex rolling schedules, and ensured delivery of on-time and complete satisfaction customer documentation.

Senior Network Engineer (2003 – 2007), Network Engineer (2002 – 2003)• Team lead for major CDMA accounts to engineer customer network expansions; specifically in hardware provisioning of BSC and large network inter-BSC call routing solutions.• Managed a team of RF, Database and switch Engineers for GSM network upgrades in Islamabad, Pakistan for UFone• Designed an Inter System Soft Handoff application, developed in-house at Nortel which became a core engineering tool used by CDMA Network Engineers• SME for ISSHO routing, developing scripts to improve delivery, improve processes and accuracy for CDMA ISSHO scripting deliverables on the PP15k platform.• Member of new product introduction Tiger Teams to develop and test improved processes with Network Design Documentation and develop new automation for equipment planning and provisioning toolsCDMA Database Engineering (1999 – 2002)• Managed the building and training of CDMA Database engineering team in Beijing, China• Developed Unix/Perl scripts to improve CDMA provisioning processes and significantly reduce human errors during CDMA augmentations and additions versus current processes. RF Unix Lab Support (1997 – 1999)• Unix System administrator responsible for maintaining RF Map Data lab equipment and servers.• Coordinated with vendors to design and implement a centralized Map Data storage system significantly reducing the current distributed storage and saving significant department operating and capital expense budgets• Responsible for designing, staging and set up of RF offsite Unix platform to support RF field operations during RF planning and design around the world