Benjamin Tran Email & Phone Number

Morrisville, Nc, Us

Toronto, Ontario, Ca

Celestica's Cloud and Connectivity Solutions (CCS) segment comprises of leading network, server, and storage products that support the world's Top 10 cloud service providers. As Senior Program Manager, I perform the following:- Leads customer programs, multi-functional teams, commercial/business activities, and global operations (Asia and North America) for major Cloud Service Provider (CSP)- Coordinates closely with Manufacturing (Operations, Engineering, Quality), Supply Chain, Research and Development (R&D), Sales, Finance, Legal, and other support functions- Meets regularly with customer to update, discuss, and align on business activities and priorities- Manages internal and external communication to ensure unified, consistent, and accurate messaging- Addresses account issues through robust leadership, swift problem solving, and clear communication- Represents the Voice-of-the-Customer in all discussions and decision-making process- Influences and advocates for prioritization based upon criticality and urgency - Provides support to Sales with solutions development, legal contract review and negotiation, and pricing for RFP response- Develops pricing for products and services with consideration to all parameters- Analyzes P&L performance to increase margin and sustain profitability- Engages in account planning, strategy development, and risk mitigation- Drive quarterly business and executive reviews (QBR, EBR) among stakeholders and customersAccomplishments:- Revenue Growth - scaled operations and supply chain by 10x to enable production capacity and achieve revenue (range $100M-$1B)- Geographical Diversification - launched operations in South East Asia and North America to de-risk China dependency and to mitigate U.S. tariffs on Chinese goods- Proven Expertise - awarded 10 new programs within 5 years driven by strong value proposition: competitive pricing, technological competency, and operations excellence

Toronto, Ontario, Ca

Celestica's former Enterprise and Communications's segment, now publicly referred to as Cloud and Connectivity Solutions (CCS), is a hyper-growing business which focuses on designing and delivering technology leading networking products to Tier 1/2 customers and distribution channels. As Program Manager, I performed the following:- Lead customer programs, multi-functional teams, commercial/business activities, and operations excellence to achieve planned revenue and profits for major Cloud Service Providers (CSP) and Distribution Channels- Collaborated closely with Manufacturing (Operations, Engineering, Quality), Supply Chain, Research and Development (R&D), Sales, Finance, Legal, and other support functions for program deliverables- Met regularly with customer to update, discuss, and align on business activities- Addressed account issues through robust leadership, swift problem solving, and clear communication

Toronto, Ontario, Ca

The Ontario-California facility is one of Celestica's U.S. based sites, which provides after-market services, including cosmetic/functional repair, screening/testing, and product life cycle management. As Program Manager, I was performing the following:- Provided technical and program leadership to cross-functional teams (engineers, technicians, buyers, planners, supervisors, and frontline associates) for emerging Internet Service Provider (ISP)- Developed, planned, and managed the implementation of activities and projects to ensure successful completion (timing, specification, budget)- Was responsible for launching aftermarket processes for new products through flawless execution- Developed and managed program budgets to ensure all customer commitments are delivered- Acted as primary contact for all customer interactions- Managed risks proactively, and provided effective countermeasures to mitigate risksAccomplishments:- Fostered a High Performing Team - 100% of my direct reports obtained Green Belt certification and completed 9 kaizens (warehouse re-layout, kanbans, test and process automation, 5S, process improvement) - Reduced Operating Expenses - optimized the delivery plan by level-loading the workload, which resulted in 6% labor savings

Toronto, Ontario, Ca

The Ontario-California facility is one of Celestica's U.S. based sites, which provides after-market services, including cosmetic/functional repair, screening/testing, and product life cycle management. As Quality and Process Engineer, I was performing the following:- Analyzed product flow to improve service and quality levels through defect and escape reduction (DMAIC, PFMEA, DOE, Gage R&R, Cp/CpK, etc.) for major Aerospace and Defense customer and major Programming Distribution customer- Drove containment, root cause analysis, and corrective/preventative action through 8Ds- Published weekly internal/external quality reports for supplier quality measurement (DPPM, 3/8D Closure and Timeliness, NPI, Factory QA, Scrap/Reject)- Interacted and engaged directly with the customer- Developed, revised, and executed specifications for current/new assemblies (WI, Calibration, FAI)- Led continuous improvement projects (Kaizens) with associatesAchievements:- “Screening Process Improvement” – Performed Lean Six Sigma projects to reduce escapes and prevent field failures for major Aerospace and Defense Customer- “Incoming Quality Control” – Developed, implemented, and sustained I.Q.C. process for major Program Distributor

Atlanta, Ga, Us

This Supply Chain Leadership Rotation program was under Coca-Cola Refreshments' University Talent Program, which is a 2 year trainee program that prepares top undergraduate talent for management-level roles. In year 2 of this program, I performed the following:Co-Warehouse Manager - Rancho Cucamonga, CA - January 2013 to April 2013The Rancho Cucamonga facility is Coca-Cola's largest stand-alone distribution center. The site contributes to Coca-Cola's annual volume sales by 15MM cases. As Co-Warehouse Manager, I was performing the following:- Managed a team of 11 supervisors and 80 frontline associates- Provided coaching/feedback for the development of the supervisors- Looked into process improvement for warehousing functions (building, loading, stripping, staging, live-loading)- Managed labor allocation based on forecast of budget (leverage)Co-Production Manager - Los Angeles, CA - June 2012 to January 2013The Los Angeles facility produces core Coca-Cola flavors in 2L and 20oz PET packaging. The site is the sole provider of 20oz for Coca-Cola's West region. As Co-Production Manager, I performed the following:- Managed a team of 8 supervisors and 90 frontline associates in Production, Quality, and Maintenance- Responsible for meeting weekly production schedules- Developed tools for supervisors to optimize work time and reduce waste- Worked with internal customers to improve customer service- Owner of Corrective Actions program (ISO 9001, ISO 22000)- Member of Internal Auditors for management systems

Atlanta, Ga, Us

This Supply Chain Leadership Rotation program was under Coca-Cola Refreshments' University Talent Program, which is a 2 year trainee program that prepares top undergraduate talent for management-level roles. In year 1 of this program, I performed the following:Quality Assurance Supervisor - Anaheim, CA - January 2012 to June 2012The Anaheim facility produces Coca-Cola's water brands such as Dasani and smartwater. This site is the sole provider of smartwater for Coca-Cola's West region. As quality assurance supervisor, I performed the following:- Managed a team of 4 lab techs in the Quality Assurance department- Responsible for quality issues from internal and external customers- Member of the Consumer Complaint team and the Corrective Actions committee- Provided process improvement analysis on filling process to reduce over filling- Developed tools for leads and lab techs to optimize work timeProduction Supervisor - Downey, CA - June 2011 to January 2012The Downey facility is North America's largest Coca-Cola manufacturing site, producing over 1 million cases per week. As production supervisor, I performed the following:- Supervised a team of 5 union employees per line- Managed raw material supply for can/PET/water production lines- Responsible for meeting daily production schedule- Developed tools to standardize job responsibilities and expectations- Managed a team of production associates and contractors with the $34.9MM in-house blow mold projectAchievements:- “ABB Preventative Maintenance Program” – Designed and integrated new P.M. system- “Net Contents and Torque Analysis” – Improved CpK to >1.33; increased opportunity $83K- “Bottle Changeover SMED Event” – Shorten C/O by 24.5%; increased opportunity $45.5K

Paris, Fr

The manufacturing facility is located in San Dimas, CA, which is the only US-based manufacturing site for Louis Vuitton. This location produced popular items (Neverfull, Speedy, Galliera, etc) , which covered 20% of ever-rising US demand. As a Quality and Lean Intern, I performed the following:- Gathered data and studied the internal rework process based on flow, time, and waste- Analyzed the global flow and provided recommendations to reduce the internal lead time- Looked into batch size reduction and "1-box-flow"- Looked into strategic planning for raw material supply for satellite branchAccomplishments- “The Replacements Project” – Reduced lead time by 48% at $0 cost to company

Rochester, New York, Us

The Kodak office was located at California's largest water-park - Raging Waters, with annual attendance exceeding 600,000 guests. As a supervisor, I performed the following functions:- Managed a team of 10-20 employees- Trained and developed sales associates on company policies and expectations- Generate optimal work force size to maximize productivity and minimize labor costs- Strategize to meet and exceed daily sales forecasts- Provided coaching/feedback to sales associate; issued progressive discipline

Master Of Business Administration - Mba

Bachelor Of Science, Industrial Engineering