Develop and grow key accounts across multiple territories through remote and in person engagement. Mentor and train Technical Account Managers within team to better engage, support, educate, and develop their accounts. Lead team by example and foster culture of growth, improvement, and excellence. Develop resources and tools to improve team processes and increase productivity.

Drive product sales and knowledge through channel partner account engagement. Account mapping, product demo/training, pre-sales support, reseller and customer engagement. Develop meaningful and lasting relationships with partners and end users both remotely and in person.

Introduce Apple solutions, technology and services to business professionals and entrepreneurs. Generate new leads and build relationships in-person and over the phone while presenting powerful, innovative solutions that meet unique customer needs.

Lead team of trainers and repair technicians in providing highest level of customer service support. Responsible for driving training program through innovation, results and teamwork. Responsible for fostering culture of learning throughout the store, constantly driving team to improve their understanding and knowledge base of products, services and skills.• Elevated employee job satisfaction of training team to highest level in previous three years, maintained for last twelve months.• Support team members across store with customer service related issues.

Facilitated Train the Trainer instruction for new retail training team members at Apple corporate campus. One of ten trainers for North America and part of Global Training team.• Embody characteristics and exhibit techniques being taught to new trainers. • Provide feedback and mentor fellow Guest Trainers.• Partner with instructional designers around content and delivery of current and future iterations of training.

Inspire creativity within customers by sharing knowledge and empowering them to grow. Facilitate in a hands-off manner to allow individuals to become independent and learn at their own pace. Skillfully instruct users ranging from new to computers to business and professional users. Adept at teaching in group settings as well as in individual settings.• Coordinated and led training of iWork and iLife software to 25+ fellow employees over six days of training.• Mentored new Creative team members during new store opening within market.• Facilitated company designed training for employees working towards promotion to Creative role.

Selected for new six month experience to take responsibility for all aspects of training within store. Organized, facilitated and lead training to all new employees during experience. Organized and facilitated ongoing training for current team members, in preparation for and after promotions to new roles. Responsible for disseminating new information and training to all team members as new products and initiatives became available.• Planned, coordinated and facilitated company designed training to new hires across multiple store market.• Organized, planned and negotiated company designed training between multiple stores for newly promoted and prospective team members.• Ended experience having facilitated training to over seventy market team members and over thirty new in-store team members.

Developed and maintained company website. Created marketing material, print and web based. Assisted owner with all aspects of office work from purchase orders, work orders and product paperwork. Organized, updated and maintained product manuals and guides.